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Excellent 8.5
Based on 1769 reviews

Recent customer comments

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Excellent



based on 1769 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.7
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Staff Performance 8.9
  • Value for Money 8.2
  • Food/Dining 7.6

7 Chiang T.
Malaysia
May 09, 2015
Good Stay
Friendly fonrt counter staff (4 May 2015)
Friendly staff Free Wifi Free Shuttle bus to Ferry and Airport except NO free drink in hotel room

6 Mohd B.
Malaysia
May 09, 2015
Rock Star vacation
Entertainment,friendly staff but expensive
nice room,feel like rockstar,not many facilities,but expensive price.

7 Heng C.
Singapore
May 04, 2015
Rock Star hotel
Comfortable, Nice view and clean
Check in was a breeze but check in time was not too good 2 pm. Overall room was comfortable with Hard Rock signature toilet design. Location was ok

9 Juliana L.
Hong Kong
April 29, 2015
Friendly & clean!
Friendly, clean & comfort
Satisfied

6.3 Laurena C.
Hong Kong
April 27, 2015
Check in staff needs more training
Staff in food, beverage, retail & health clubs were great. Nice fitness centre & pool facilities. Concierge very helpful
Check in staff seemed inexperienced. I had multiple bookings under my name as it was a corporate trip for 8 of my staff and it took a really long time to find it even though I had printed out all my booking details. It was a 45 minute process. We had king & queen standard rooms. The rooms we were given were all on the same floor but they all smelled musty. I realised they had dehumidifiers along the corridors to try to rectify this but they may also need it in rooms. I didn't see the spa facilities but we used the pool, gym and ate at Hardrock cafe - service in these areas were 5 star. It's also easy to access just with the shuttle services. Would come back to stay if on a holiday but would have to try one of the suites.

9.7 Yan Y.
Hong Kong
April 22, 2015
Nice staff, good quality service
Clean,modern

8.3 Eric D.
Malaysia
April 22, 2015
near convention
great room , spacious and clean
when i reach the hotel , evening time , i had a great welcome and very warm , that makes you feel home almost . entering the room , it was great as spacious and very clean . i stay only one night but i can really recommend that place for a longer stay . it was also very near from the Venetian where are most of convention and take u only 10 min walks. great points to the staff

10 Chao K.
Taiwan
April 20, 2015
Awesome
Location, food , nice staff

10 忠誠 陳.
Taiwan
April 18, 2015
Gd service
Nice to spend time in the hotel as sake of Gd service:):):):):):):);

7.3 Chi A.
Hong Kong
April 16, 2015
room comfortable, good location
comfortable, big room, nice
good location, nice room, comfortable