arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 1811 reviews

Recent customer comments

Filter by traveler type

based on 1811 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6

Tan W.
December 14, 2014
Lovely place
Convenient, Good service & comfy room
Stayed here 1 night only just for the Dancing Water Show. Everything in order except that we waited quite a bit for our room to be ready. Checked in ard 11+AM, came back about 4pm room still not ready.

Kok L.
December 11, 2014
A good place to stay
Clean, friendly and convenient
Fine. Bus services to shopping area is commendable except starting too late. I chose this hotel because of its location being close to all facilities except the tourist attraction spots in the outskirts. No travel agency around to provide day-trip to local tourist sights.

Ying L.
December 08, 2014
Staff, Room and the Cafe
It was fantastic, the staff is friendly and helpful only thing that while check in its abit slow!

Ying L.
December 08, 2014
Very Good
The Room, The Cafe and The Staff
It was very good, the only thing is when you check in the hotel you will need to queue to wait because they have less counter! We request for a join room and we got it too,thumb up!!

Lai C.
December 04, 2014
Atmosphere , location
Great location , got a good pricing during the time of the year to stay here. Would definitely stay here at the Hard Rock in Macau again . :)

Justine C.
November 27, 2014
Definitely one place that we can return again!
1. Location 2. Accomodation 3. Food
The hotel us all about leisure and comfort!

dipo P.
November 26, 2014
overall nice

Justin W.
November 25, 2014
fantastic rooms, knowledgeable and helpful staff, amazing service
Could not be more satisfied. The staff was very helpful, the check in was fast and easy, the rooms were clean and had a fantastic view.

ng Y.
November 25, 2014
Good service and complete information
It's nice. I will choose this hotel on next trip to Macau.

Vorachand L.
November 18, 2014
Good location
Location room food
Room was o.k. Although the corner suite room had a very bad construction view, nothing like on the Internet. It was a little odd to have toilet very near to your bed head and a sink in your bedroom. The staff were not well trained and quite rude especially the doormen group. The taxi driver was swearing at me for using taxi instead of shuttle bus to the hotel! As a tourist, how would you have known that the hotel is close by. The taxi was swearing til the doorman opened the door. The doorman, instead of helping the guest, he pointed at me and spoke in Chinese! They did not help to explain what the taxi driver was talking about to guest at all. So I was not impressed on my first trip to Macau. Was not impressed with the doormen group and service at all. The other section of the hotel staff were o.k. Though.