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Excellent 8.5
Based on 1838 reviews

Recent customer comments

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based on 1838 reviews
  • Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 7.6
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Justin W.
November 25, 2014
fantastic rooms, knowledgeable and helpful staff, amazing service
Could not be more satisfied. The staff was very helpful, the check in was fast and easy, the rooms were clean and had a fantastic view.

ng Y.
November 25, 2014
Good service and complete information
It's nice. I will choose this hotel on next trip to Macau.

Vorachand L.
November 18, 2014
Good location
Location room food
Room was o.k. Although the corner suite room had a very bad construction view, nothing like on the Internet. It was a little odd to have toilet very near to your bed head and a sink in your bedroom. The staff were not well trained and quite rude especially the doormen group. The taxi driver was swearing at me for using taxi instead of shuttle bus to the hotel! As a tourist, how would you have known that the hotel is close by. The taxi was swearing til the doorman opened the door. The doorman, instead of helping the guest, he pointed at me and spoke in Chinese! They did not help to explain what the taxi driver was talking about to guest at all. So I was not impressed on my first trip to Macau. Was not impressed with the doormen group and service at all. The other section of the hotel staff were o.k. Though.

ma W.
Hong Kong
November 17, 2014
location, name, price

Chyntia C.
November 17, 2014
Large room, best location, private
It was so pleasant... Located opposite the venetian. And it has shuttle bus to hongkong macau ferry terminal

tak L.
Hong Kong
November 17, 2014
hotel for young coupe
quiet hotel, ting lobby with polite staff

November 17, 2014
Great location, nice clean and cosy enviroment
1-Great facility 2- Surprice from hotel for my anniversary 3- I like the whole enviroment a lot, clean and fatastic stay
Its a wonderful stay in hard rock. I like it a lot. Check in time can be more felexicble will be better.

Vonny H.
November 12, 2014
Hard Rock Hotel
casino, shuttle bus, and dining
very comfortable

Jeff K.
November 04, 2014
Really cosy hotel with great ambience
ambience, cleanliness and the polite staff

Hong Kong
November 01, 2014
a good try
relax, swimming pool, design
the hotel is always playing with songs that makes people staying there feel relaxing, and the room is with enough space. But it is a little bit strange that the toilet and bath is separate.