arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 1811 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1811 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6

Chee T.
Malaysia
December 11, 2013
Excellent service and great hotel
Good service from staff, free shuttle to ferry terminal and major hotels
Took the free shuttle bus from ferry terminal to hotel. Speedy hotel check in. During check out, we left our luggage there for few hrs. Upon luggage collection, the staff brought all our the lugages all the way to shuttle bus. The hotel service is really great and I will definitely come back again.

GAN H.
Malaysia
December 04, 2013
Superb & Comfort
Friendly Staff, Cosy Environment & Large Room
Attentive and friendly staff, large room and comfy bed, fast internet wifi connection, close to shopping area and easy access to public transport.

David C.
Australia
December 04, 2013
Nice comfortable place to stay
The staff were all friendly and helpful. Room was big enough to accomodate our family.
Upon arrival all the staff, despite their limited english, were very helpful. The room were big enough to accommodate our family (2A and 2C). Hotel is walking distance to various shops and other hotels so didn't require to travel far. Shuttle services to various part of Macau was very convenience.

Phang J.
December 01, 2013
Not within expectations
attentive staff
The hotel lobby is great with attentive staffs. Shuttle services is provided to major casinos, ferry terminal & airport. The rooms are a bit disappointed with the price we paid for.

SWEE T.
Malaysia
November 30, 2013
gd location and comfort stay
gd location, comfort and big room

SHUANG T.
Singapore
November 29, 2013
large and clean room
large and clean room with confortable bed.
The room is very spacious and it completes with a comfortable king bed. The room service menus are kinda way too expensive. All else was alright.

Tan K.
Singapore
November 20, 2013
Best hotel ever in Macau!
Ambience, staff & location
The best hotel ever in Macau and the hotel management gave me a surprise the following morning with a breakfast feast of a birthday cake and a fruit platter as it was my birthday that morning! Excellent staff and surroundings. Great feeling when staying at this hotel. Lovely pool and my kids enjoyed it! I will be back!

Stephen H.
United States
November 15, 2013
Great staff, neat hotel, excellent service.
Pool and staff, close to airport, good location in city of dreams area
Very nice property, staff was excellent, service wonderful. Nice gaming floor. Close to airport. Very cool a/v and entertainment setup in room. All staff spoke english as well as other languages, catered well to a western customer.

Miha Z.
Slovenia
November 09, 2013
Interesting hotel, but there are many better aroun
location, nice staff, easy access
First room they gave me was non-smoking, but had a very bad odor, so that I had to request a room change right away. Staff accommodated me promptly, but the other room, which was also non-smoking wasn't all that better. Staff sprayed some chemicals, and after that, it was OK. Check in and check out was relatively quick, but the whole night-live scene was poor on tuesday night. Hotel is OK, but not much more than that, except for the location as the Venetian is right across the road, and city of dreams is in the same building.

Racy N.
Philippines
November 07, 2013
Short and Sweet!
Room Design, Cool Concept, Music
I stayed there for a night with my friends. The room is big enough and the facilities and fixtures are superb. I really got what I paid for. Good experience all in all :)