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Excellent 8.5
Based on 1844 reviews

Recent customer comments

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Excellent



based on 1844 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6
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setiadi N. from Indonesia
Groups
Stayed one night in August 2016
good
good
Reviewed August 08, 2016

Fong W. from Hong Kong
Families with older children
Stayed one night in April 2016
Good service
Well equipped hotel
Reviewed August 06, 2016

ricky H. from United Kingdom
Couples
Stayed one night in October 2015
amazing
we love this hotel. the location is not great if you want to be in the middle of what is going on in macau. just a short taxi ride away though...but might put some people off. being connected to the mall gives lots of food choices. and best of all...a great casino.
Reviewed August 06, 2016

Lai S. from Hong Kong
Couples
Stayed one night in July 2016
Service is good
Nice hotel and good service
Reviewed August 03, 2016

Merline K. from Indonesia
Families with older children
Stayed one night in July 2016
Great Hotel and location
The staffs were very helpful and attentive, room is clean and awesome, location wise is also good.
Reviewed August 02, 2016

Renuka M. from Thailand
Couples
Stayed one night in July 2016
Great!
Love Hard Rock hotel everywhere especially this one. The staff is really helpful and the location is just perfect! Will go back there again when I get to visit Macau.
Reviewed July 30, 2016

Yih C. from Malaysia
Couples
Stayed one night in July 2016
Nice Hotel
Clean and comfortable room. Staffs are friendly and helpful. Like to swimming pool.
Reviewed July 21, 2016

Xiufen H. from China
Families with young children
Stayed 3 nights in July 2016
excellent location so convenient
excellent location so convenient
Reviewed July 21, 2016

Diana C. from Singapore
Families with young children
Stayed one night in July 2016
Lots of room for improvement
Macau is a lovely place, we have been here many times. This is our first staying in Hard Rock Hotel. We feel that service could be better and staffs could be friendlier and smile more. Its very stressful to be talking to staff when are in constant bad mood or seem unapproachable. The bus transfer stop us at the Casino entrance which is inconvenient as we need to take a escalator to the 2nd floor and from there take a lift to the ground floor to the lobby, as the hotel lobby is located in the next building. So unless you have no luggage then it would be ok. The bus could have easily drop us at the hotel lobby but instead at the casino next to it.
Reviewed July 21, 2016

Carlo A. from Philippines
Couples
Stayed one night in July 2016
Great place and great price
Good value for money. Very comfortable and very good staff. Happy guest here
Reviewed July 21, 2016