Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 1384 reviews
  • Cleanliness 8.0
  • Facilities 7.2
  • Location 6.9
  • Room Comfort/Standard 7.5
  • Service 7.6
  • Value for money 7.5
  • Food/Dining 6.5

SAM W.
China
August 29, 2013
so far so good
normally good
good, but not near busstop and no shutlebus to bordergate.

Lee B.
Singapore
August 16, 2013
Pleasant, cozy rooms,helpful staffs
Near Guia Fortress, Balcony room, clean room
It is a clean cosy room, but the distance to travel up the hotel is not very good as it is located up hill. People with lots of shopping bag and heavy luggage will find it tedious. Taking a taxi up to hotel is so difficult. Some of the taxi drivers are not willing to travel for short distance & they are extremely unfriendly!

Chee L.
Brunei Darussalam
August 15, 2013
it was ok
price, sightseeing and fast internet
location was a bit far, hard to get a taxi, everything else was ok. Price was fair and room was clean and large

Xu H.
China
August 14, 2013
it was comfortable
room, view, and balcony
it was very comfortable, just the location is not very good. it is far in the hill, so everytime we have to walk 15 mins down and get to the city center.not really recommended. it's better to stay in the new town.

Hui L.
Singapore
August 12, 2013
bigger rooms in macau
big rooms, near Guia lighthouse and fortress, shuttle to the ferry leaves by the hour during day and afternoon
wasted 1 and a half hour trying to check in due to some issues with the guest names. staff was not very understanding and helpful at all. insisted i have to make the necessary changes even after i was able to prove i have the credit card. overall, very unhappy experience with the experience at the front desk.

Yuet L.
Hong Kong
August 04, 2013
Nice cozy rooms with helpful and efficient staff
cozy room, nice staff, quiet environment
The hotel is reasonably priced for its small cozy rooms; cleaniness is up to standard although the towels are relatively thin. The environment is quiet and comfortable and is not far away from city centre and sightseeing points.

Philip W.
Singapore
August 03, 2013
Surprisingly pleasant
Quiet, walking distance to main attractions, short distance to ferry terminal
No complaints. Pleasant and generally helpful reception and housekeeping staff.

Brian B.
Australia
July 29, 2013
Good value hotel
Mostly Chinese clientele but had Eglish speaking staff on hand. Cleaning staff very nice and friendly, despite language barrier. Qiet location, away from casinos.
This was my second stay at this hotel and quite enjoyable again. I think I was the only Westerner there but no real communication issues with the reception staff. Room service was very good, fast and efficient. In hotel laundry inexpensive and well done. Each item, even the t-shirts, individually packaged on return. The hotel is about 15 minutes walk to the main entertainment areas but downhill all the way. Taxis plentiful and cheap to get you home after a night out. Remember to take a hotel card with you as most taxi drivers don't speak English.

Melvin L.
Singapore
July 25, 2013
The rooms are extremely small
clean small noisy
Wasn't in the room much as its very small and noisy due to non sound proof walls.

Wong N.
Singapore
July 23, 2013
Hill walk up
clean, comfortable and helpful staff
I found the climb to hotel lacking proper safe pedestrian pavements. They wanted to move me to another smaller room smelling of cigarette despite them saying no smoking allowed and there was a ash tray in it. My room never got cool so I woke up at 3am having to ask hotel to resolve air conditioning not working. Had house keeper than technician finally I accepted to move to another room and slept after over an hr.