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Excellent 8.6
Based on 2418 reviews

Recent customer comments

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based on 2418 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Staff Performance 8.9
  • Value for Money 8.0
  • Food/Dining 7.9

8.7 ho D.
July 24, 2015
Hotel Okura Macau
My daughter loves your bed very much as she said it was very comfortable.

8.7 Falgat W.
July 23, 2015
Need to improve check in timing & thier toilets!!
Room big enough good literies massage room
Ok, but compare with others Okura, need to improve some points, no laggage boys outside, everybody needs to take thier belongs when you arrive. Need to review thier toilets system , cleaning more well and completely. Their staffs were polite and attention. I think that they didn't have enough staffs on duty during the check in time, wait too long to have our room after check in. For all over, they try to do tge best to satifec the clients. Good pool indoor & out door. Good service for the sport.

3.7 Li L.
Hong Kong
July 23, 2015
Wouldn't stay here anymore
too many mainlanders! If you want a pleasant stay in macau, definitely not choosing okura hotel! too noisy, smokers smoke on the nonsmoking floor, you can smell others smoking in the room

7.7 KA L.
Hong Kong
July 21, 2015
Great service and consistency
1) Customer service 2) Room facilities 3) Tidiness
Impressive as always

7.3 Man L.
Hong Kong
July 20, 2015
Nice, clean, Japanese style
clean, comfort, good location

7 LEE M.
Hong Kong
July 20, 2015
Good environment, big room, clean
Slow in housekeeping, no housekeeping till 7pm (until requested), even though the clean room button was switched on from 1100 - 1400

6.7 CHIU H.
July 20, 2015
Over rated hotel
Over rated or I over expected

6.7 Maria L.
July 20, 2015
Good Hotel for Vacation
Have mall inside, nice swimming pool, good entertainment
Over all my 5 years old kid enjoy his vacation on Okura Hotel

8 Noelle C.
July 13, 2015
Big resort
Big clean convenient
It's a big resort with all facilities. Water pool area is big and nice. Restaurants are very good.

10 Chan W.
Hong Kong
July 12, 2015
Good swmming pool
Nice & good services
All staff is nice, and the swimming pool is so great. Food is good, services is good.