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2015
Excellent 8.6
Based on 2485 reviews

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Excellent



based on 2485 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for Money 8.0
  • Food/Dining 7.9

Tsz I. from Hong Kong
Families with older children
Stayed one night in July 2015
excellent stay
room, staff and location
Great
Reviewed July 26, 2015

Ralph S. from China
Groups
Stayed 2 nights in July 2015
The overall service is good
The facility is new and rich. The service is good.
Reviewed July 24, 2015

ho D. from China
Families with young children
Stayed one night in July 2015
Hotel Okura Macau
My daughter loves your bed very much as she said it was very comfortable.
Reviewed July 24, 2015

Falgat W. from France
Families with young children
Stayed 2 nights in July 2015
Need to improve check in timing & thier toilets!!
Room big enough good literies massage room
Ok, but compare with others Okura, need to improve some points, no laggage boys outside, everybody needs to take thier belongs when you arrive. Need to review thier toilets system , cleaning more well and completely. Their staffs were polite and attention. I think that they didn't have enough staffs on duty during the check in time, wait too long to have our room after check in. For all over, they try to do tge best to satifec the clients. Good pool indoor & out door. Good service for the sport.
Reviewed July 23, 2015

Li L. from Hong Kong
Couples
Stayed 2 nights in February 2015
Wouldn't stay here anymore
too many mainlanders! If you want a pleasant stay in macau, definitely not choosing okura hotel! too noisy, smokers smoke on the nonsmoking floor, you can smell others smoking in the room
Reviewed July 23, 2015

KA L. from Hong Kong
Families with young children
Stayed one night in January 2015
Great service and consistency
1) Customer service 2) Room facilities 3) Tidiness
Impressive as always
Reviewed July 21, 2015

Man L. from Hong Kong
Families with young children
Stayed one night in June 2015
Nice, clean, Japanese style
clean, comfort, good location
Reviewed July 20, 2015

LEE M. from Hong Kong
Families with young children
Stayed 2 nights in July 2015
Housekeeping
Good environment, big room, clean
Slow in housekeeping, no housekeeping till 7pm (until requested), even though the clean room button was switched on from 1100 - 1400
Reviewed July 20, 2015

CHIU H. from China
Couples
Stayed one night in July 2015
Over rated hotel
TidY
Over rated or I over expected
Reviewed July 20, 2015

Maria L. from Indonesia
Families with young children
Stayed 2 nights in July 2015
Good Hotel for Vacation
Have mall inside, nice swimming pool, good entertainment
Over all my 5 years old kid enjoy his vacation on Okura Hotel
Reviewed July 20, 2015