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Excellent 8.6
Based on 2485 reviews

Recent customer comments

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based on 2485 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for money 8.0
  • Food/Dining 7.9
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Siu L.
Hong Kong
July 03, 2015
nice stay
good view, clean room, convenient transport
large and clean room, two double beds, beautiful resort view, frequent shuttle bus from pier to hotel, my kid played happily here the sky pool., varieties of food in the large food court, nice stay here.

Elissa K.
Hong Kong
July 03, 2015
OKura Hotel stay
Location, clean, swimming facilities

Chan L.
Hong Kong
July 02, 2015
Hotel Okura Macau
Good location,staff and wonderful services:)

Hong Kong
July 01, 2015
Terrible Check-in
Clean room, Wave pool and Water Slide
I have visit Hotel Okura Macau several time. I have filled all the information and complete the registration on 10am on 6th Floor. Then, I finished my lunch and came back the hotel at 3pm (Official check in time), the Japanese women staff said that the room has not yet prepared for us and she promises her colleagues would inform us at once when the room is ready. We sat on sofa nearby the counter on 6th floor more than one hour. Finally, we approach counter again and the staff said our room is ready almost one hour previously. Really crazy, we waste one hour on 6th Floor. After we got the key card on 6th Floor, it is surprising that we have very clean room with ashtray, as we book the non-smoking room in here and also state on request fill. I ever seen the terrible staff performance in Okura hotel in Japan.

Ryan K.
June 30, 2015
Nice for Kids
Convenient, clean, good price
I was there with my families, I booked 2 rooms which are connecting rooms. The swimming pools are amazing, very good for kids and have lots of fun there. there are 2 phases of swimming. the river one is funny which can play with kids and elderly together.

cheung M.
Hong Kong
June 29, 2015
Most of the staffs are sincere and helpful.
Service, spacious room, easy access to Grand swimming pool

Wing C.
Hong Kong
June 26, 2015
Food, environment, services

Kwok H.
Hong Kong
June 25, 2015
Nice facility
facility, food and bed
it was nice to have a spacious room including sauna jacuzzi sitting room and kitchen.

Kwong H.
Hong Kong
June 23, 2015
Great Waterpark
Nice and new hotel. We reserved a junior suite
Wonderful Portuguese food in Macau

Sin L.
Hong Kong
June 22, 2015
Relax trip in Macau Okura
Room is so clean & comfort
Service so good