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2015
Excellent 8.6
Based on 2485 reviews

Verified traveler reviews

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Excellent



based on 2485 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for Money 8.0
  • Food/Dining 7.9

WING S. from Hong Kong
Solo travelers
Stayed one night in September 2014
Nice experience
Big and clean room
Reviewed December 17, 2014

Keith O. from Australia
Couples
Stayed one night in August 2014
Great Honeymoon
Service, Decor and Pool
My wife and I stayed at the Hotel Okura for our honeymoon. The staff were great and attentive making our stay memorable. We wish we could have stayed longer. Definitely will revisit Okura Macau in the future.
Reviewed December 16, 2014

Louie J. from Canada
Solo travelers
Stayed 2 nights in October 2014
good
quiet,nice and good
ok
Reviewed December 12, 2014

LAM Y. from China
Couples
Stayed one night in December 2014
Nice place
1. Clean 2. Tidy 3. Good Location
Nice swimming pool, clean and tidy room, good decoration.
Reviewed December 10, 2014

Anson L. from Canada
Couples
Stayed one night in July 2013
luxurious
big rooms , perfect place for hotel getaway
Reviewed December 10, 2014

Anson L. from Canada
Couples
Stayed one night in August 2014
luxury stay in macau
very spacious room, defintely is a place to relax and enjoy the moment
Reviewed December 10, 2014

Tsui L. from Sweden
Families with young children
Stayed 2 nights in July 2014
The middle range one of the Galaxy Macau
The size of the hotel, the Interior of the room and overall design, being part of the Galaxy complex
Travelling with a special needs child is never an easy task for us, however with proper planning ahead and information provided to hotel usually help us half way through. Unfortunately we encountered a slight problem when checking in having asked for connected rooms as we needed 2 guestrooms and found out they don't have any available. After much back and forth, finally we're served by an assistant front office manager who upgraded us to a tier higher and gave us the connected rooms. But the entire check-in process took us about 30mins, and for a special needs child with autism it felt like a day! Our stay was overall satisfactory, we used the outdoor man made wave pool every day (that was our purpose to go )and ate our meals at the food court in the Galaxy complex. Overall happy with the interior and staff were polite. We definitely made the right choice choosing Okura as the Galaxy hotel was busy 24/7 and Banyan tree was over our budget. The Okura is small enough to be able to serve and perform well in their jobs.
Reviewed December 09, 2014

Hong W. from Malaysia
Business travelers
Stayed one night in December 2014
Good hotel
The room is clean. The room is big. Bathtub is nice
Reviewed December 07, 2014

YEUNG T. from Hong Kong
Business travelers
Stayed one night in December 2014
Excellent Hotel
Good Location, Nice Room, Good Service
Excellent
Reviewed December 06, 2014

Wing K. from Hong Kong
Couples
Stayed one night in November 2014
Great
Comfortable, relaxing
Reviewed December 01, 2014