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2015
Excellent 8.6
Based on 2418 reviews

Recent customer comments

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Excellent



based on 2418 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Staff Performance 8.9
  • Value for Money 8.0
  • Food/Dining 7.9

8.3 Yun I.
Hong Kong
August 27, 2013
Tranquil and authentic Japanese hotel
Quiet, Japanese style, new

8.3 Suk L.
China
August 26, 2013
Nice hotel for family
Good location (comprehensive shuttle bus network under Galaxy); Very good swimming pools; Nice and polite staff.
We paid extra money and upgraded from a club room to a suite. The suite is very big with a large living room, pantry and a big washroom with sauna and steam shower room. The suite is very nice and big enough to accomodate our family (2 adults and 2 small kids). However, it would be perfect and make us feel the hotel is value-for-money if the extra fee for arrangement of a rollaway for kids can be waived.

8 Ho L.
Hong Kong
August 26, 2013
The wave pool was superb!
Wave pool, in room internet, very friend staff
Very nice. The hotel is not centrally located but free shuttle buses to various attractions are available.

7.7 Ching W.
Hong Kong
August 26, 2013
Convenient hotel for family
Wonderful beach for the kids, many restaurants available, close to shopping area
The hotel room is big and clean. But there's smoking smell even we are in the non-smoking room. We always choose this hotel for Macau trip since there is an articial beach for the kids to enjoy. Coach to different travel sight is easily accessed.

7.7 CHIU S.
Hong Kong
August 25, 2013
Highly Recommended
The location is good and the facility is suitable to the young children
The size of the room is quite large, so that it is enough for our family ( my husband, and two young children 2 and 4 years old), also there is a beach in the hotel, so that my children is very exciting to it .

10 Adrianus A.
Indonesia
August 23, 2013
Best hotel so far
The location is great,love the private beach,hotel room is very exclusive
Thyphoon is happening,so we can't enjoy the private beach.but we use the indoor swimming pool and the rest of the facility. The room is spacious.we got the pool/private beach view The price is reasonable,food n dining is great one

9.3 Lee L.
Hong Kong
August 20, 2013
Grand hotel!
Nice room, nice restaurant
Very modern and nice hotel. The Japanese restaurant in this hotel is very good but a little expensive. Nice service. The beach was not open when we arrived so we went to the second swimming pool and used the gym too, generally very luxury hotel.

7.7 Chun Y.
China
August 20, 2013
nice
beautiful, comfortable, convenience
it is a nice hotel but a little bit expensive. shuttle is provided and hence it is convenient to visit Macau

7.3 LEE S.
Hong Kong
August 20, 2013
well designed cozy hotel
artificial beach is very nice, nice room interior with japanese style, catering service not bad
At first I was so attracted by the artificial beach that built by the hotel, it turned out is very nice with no limited opening hours. Nice room interior with japanese style, room size is pretty big. Catering service is quick and in high quality.

9 Chi L.
China
August 20, 2013
Wonderful experience !
Tidy, comfortable and very good service.
I think we will go there again soon. We reached Macau in bed weather that the typhoon has came. We 'd better to stay inside the hotel and spent much time in the hotel. We have good time at the swimming pool at 29/F. The pool was small but clean. I hv enjoyed the steam room and sunna room for 2 times and feeling refresh. The bed room is big enough and quite. Nicw experience and I will share the experience with my friends.