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Excellent 8.6
Based on 2450 reviews

Recent customer comments

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based on 2450 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for Money 8.0
  • Food/Dining 7.9

September 10, 2013
Just like living at home. Clean. Beautiful .food and all stuff are good.

Hong Kong
September 09, 2013
good, comfort
good, comfort
good, comfort however, we booked double bed room, they finally could not arrange and only provided a twin bed room to us, it's really disappointed

Ng N.
September 09, 2013
Clean room , nice services
Clean,big n value to stay
Very happy to stay here , big room n clean room .. Will stay bec here next time come Macau .........................

September 08, 2013
nice room with many entertainment facilities
big room, wave beach and fashionable toilet
The check in time of the hotel is a it late even in weekday. I got my room key at three although i check in at 1:30. The room is nice for the standard room. it contains DVD players and auto cleaning toilet. In addition, it provides many complimentary bathing amenities that others hotel do not have. The staff is nice.

Wai L.
Hong Kong
September 05, 2013
release and enjoy
nice swimming pool, great view and comfortable bed
great hotel, nice swimming pool, comfortable bed.... price is a bit high...the bad experience is that we check in at 3pm but cannot access our room, required to access the room till 4pm.

Chi K.
Hong Kong
September 03, 2013
baby bed, babdy shower tools, baby stilizater

Chan K.
Hong Kong
September 02, 2013
Great room but front desk need improvement
Big bathroom, good wave pool & bell boy services
Room facility was excellence, most of the staff (other than front desk) were helpful. Staff at front desk failed to address the guest's question and the service level at 4 star hotel was much better than them. They failed to clean our room while their Assistant Manager (Guest Service)was inexperienced to handle but try to 'escape' - even Front Manager/ Asst. Front Manager took immediate action when they reported duties next Mon.

Igarashi H.
August 30, 2013
Clean and kindly staff
Room is clean, Kindly staff, Good amenity
I always stay this hotel at Macau. Everytime same service with good quality. In Garaxy macau, highly recomended to make member-ship card of Garaxy at Casino corner, you can use any restaurants at Garaxy with discount.

Woon T.
Hong Kong
August 29, 2013
room , beach ,seimming pool

sze Y.
August 28, 2013
suitable for family vacation
have a beach inside the hotel, the room is nice, the hotel is clean and new
hotel okura is an excellent hotel, i was very surprised because they upgraded me to a room which had sauna room in the washroom, we enjoyed it a lot. the room was very big and clean, my kids liked it very much. also the beach in the hotel was the most attractive thing to us, our kids were having a lot of fun in that:)