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Excellent 8.6
Based on 2418 reviews

Recent customer comments

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based on 2418 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for Money 8.0
  • Food/Dining 7.9

9.3 Robert S.
July 02, 2013
Excellent Hotel in Macau!
pool, large rooms,

6.3 heugjoo K.
South Korea
July 01, 2013
Fantastic but not that professional receptionist
Clean room, swimming pool, casino
it was nice hotel but there was a defect. I made a reservation with non smoking room and one bed. But they didnt have. and they didnt any compensation. So i had to pay more and upgrade room to suite. Suite was fine. it has a nice but not working sauna system. Anyway I didnt get any compensation. I made a complaint but they didnt do anything. just said sorry. and they offered smoking suite room. it was bad treat but hotel was clean.

8 rita V.
June 29, 2013
Very Nice time In okura
Nice room, staff and pool
Okura was a great stay! We stayed for 1 night but was so relaxing that it felt like longer stay! The wave pool is awesome, the staff is kind, good English and they try to accommodate all your requests! The room is full of technology making it a unique stay! The hotel is full of kids activities and gardens, looks a really nice place to spend time! The pool is great! It's clean, original and fun! Totally advise this hotel! Braakfast in the lounge is poor actually even the afternoon tea!

8 Chih L.
June 29, 2013
Great hotel with character

7.7 Lou C.
June 27, 2013
room smaller than expected but comfy
nice bathtub, 24 hr restaurant downstairs

8 Yat C.
Hong Kong
June 26, 2013
nice hotel
nice staff, room and shopping mall

8 chak N.
Hong Kong
June 25, 2013
quite good
comfortable and well- decorated hotel
this was a wonderful hotel and make you feel comfortable .Closer to shopping malls.

8.7 WAI M.
Hong Kong
June 25, 2013
Will recommand to my firends to come again
Clean & large room, Nice swimming pools, comfortable bed

10 Jeerasak J.
June 24, 2013
Highly recommend one of the best hotel i ever sta
Over the top service, great room, Dont' miss the swimming pool on the 2nd floor ! truely can't miss

8.3 YAU F.
Hong Kong
June 21, 2013
good for travel & relax
cleaning, comfortable , good for gambling
We were upgraded to a nice suite and we were astonished by the suite they gave. The staff were very helpful and hospitable. We got what we need as we request it. The suite was far beyond our expectations and was very grateful to the staff who offered us the upgrade. This is our 3rd visit on this hotel and by far, this is the best stay we had. The whole family enjoyed the stay and my kids don't want to leave the hotel.