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Very good 7.4
Based on 3316 reviews

Recent customer comments

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Very good

based on 3317 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.1
  • Location 8.7
  • Room Comfort/Standard 7.3
  • Service 7.0
  • Value for Money 7.4
  • Food/Dining 6.6

Bernard F.
United Kingdom
December 14, 2010
Good center for exploring Macau
Central location, close to the historic area, 5 minutes walk to restaurants
The maintainence on the rooms needs attention, the bath plug dis not work and was full of hair, the hair dryer sometimes worked
Overall, a pleasant stay and reasonable hotel, the staff were good and helpful, nearly everywhere is walking distance from the hotel. Taxi fares are reasonable for the places further afield. We found that unless you are really into casino's, 3 days is enough to explore Macau. A trip on the Turbo jet to Hong Kong is reccommended.

Richard P.
United Kingdom
December 14, 2010
Great location, no frills
Convenient, staff reasonably efficent, short walk to historical centre
Common areas a little tired
For the price I was very satisfied. Location is superb - a short walk to Leal Senado and a short bus-ride to Taipa, with a free shuttle bus to the Hong Kong ferries. My room was small but had the usual desk, TV, tea-making facilities etc and the bathroom was clean and modern. Bed was indeed hard, as many have commented, but I like hard beds. Staff were very helpful despite being very busy because the hotel is so popular. I was worried it would be noisy because of all the tour groups but had no problems at all. Judging by comments it may be that some of the rooms are older and tireder. I would advise asking for a rebovated one, as I did.

joseph C.
December 13, 2010
great location but rooms not properly maintained
location, right next to the unesco heritage site, and also the big time casinos
the lobby had a stale odor
great location, very close to most of the major attractions on macau island. the hotel also provides a free shuttle service to the ferry

Sim H.
December 13, 2010
Great Location but horrible rooms
The location of this hotel is excellent
Rooms are terrible
The hotel rooms are horrible, smelly rooms with rundown facilities... I will not stay in this hotel again

Sim H.
December 13, 2010
Horrendous stay
Location of the hotel good
Horrible features and rooms are terrible
The only good point of the hotel is her location, but I will never ever stay in this hotel again...

December 12, 2010
Great location but small room
Only location is good
Room small and mattress so hard.
The prices is reasonable staying in town area but the room a bit small and mattress so hard, other than that is good.

ung M.
December 12, 2010
centrally located
have free shuttle bus service
a big old, my room has no window
may need some improvement in order to attract more customers

Maria U.
December 12, 2010
Best location for budget travelers
Location! We got to see the 25 historical heritage sites of Macau on foot in one day coming from this hotel. It's also value for money -- clean, secure, polite staff and relatively quiet.
More updated amenities like internet service would help.
WIth what we paid for, my sister and I were not expecting a palace. It's good value for money if you know what you booked for: a clean room with basic amenities, a bathroom that works, relative security and peaceful surroundings, cable tv and a mini-bar. The room is decked for sleeping and leaving your things, not for lounging around. It's basic and functional. And very affordable. The location is excellent!

December 12, 2010
Good enough for budget travelers!
location is good, somehow clean rooms and toilets
customer service was not okay, people were a bit snubbish...
For the price we paid, hotel is good enough. It is true that beds were as hard as rock but we slept fine. Location is good as it is near Senado square, a few shopping malls. Area seems safe as we usually go home at around 12-1am. Hotel looks and smells old. Sheets and towels seem clean, housekeeping cleans our room everyday. It is near hotels that provide shuttles to ferry terminal and main casinos.

Sheri-Paola L.
December 11, 2010
Excellent Location.
Hard bed.
Metropole Hotel is a good hotel if your on a tight budget. The location is excellent. Very near to the shopping areas and most tourist spots. Just expect the bed to be hard to sleep on. And the room is kinda cold. Also, there were some hairs on the bathroom. But all in all, it is a good hotel.