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Very good 7.4
Based on 3341 reviews

Recent customer comments

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Very good

based on 3341 reviews
  • Cleanliness 7.4
  • Facilities 7.0
  • Location 8.7
  • Room Comfort/Standard 7.3
  • Service 7.0
  • Value for money 7.4
  • Food/Dining 6.6

Antonio Y.
September 06, 2015
Excellent location. Very nice rooms
Location, rooms, smoking allowed
The location helped a lot and the staff was helpful. The only thing is the shuttle bus they share with some other hotel: the driver didn't stop at the ferry bus station, if I didn't call him out he would have just drove through

September 02, 2015
Good location

August 25, 2015
Room size, good location and good food

Andy W.
Hong Kong
August 21, 2015
Small room, old But nice staff
Location, nice staff and good service

August 19, 2015
good location
Location is excellent. Staff is friendly
location wise hotel is good

Sansanee R.
August 17, 2015
Very nice Suit Room and we will go back again.
Nice, Clean, and close to tourist attractions
Great location for walking around the city. We love Chinese style's decoration in room with comfortable & clean. Some staff is not good on English, but very helpful. We can ask them calling taxi to the airport which is good for 4 persons only 80 HKD.

August 17, 2015
Nice Stay
Located walking distance within the shopping district and famous casino hotels of Macau peninsula.

Feliciano M.
August 16, 2015
Metropole Hotel
No breakfast, receptionist are not hospitable and not customer oriented. I don't see kindness to all this guy. Hotel owner should train there staff on international standard, not on local cultural standard. Very poor attitude.

Wee L.
August 14, 2015
Worst hotel i ever stay
good location
This is the worst hotel I ever stay. We checked out from another hotel (the other hotel offer to let us check out at 1pm because we have a baby along) and reach this hotel around 1:30pm. The reception told us the room is not ready and request us to wait till 2pm. He mentioned that the check in time is 2pm. We left our luggage there and went for lunch nearby. Around 2pm, we went back to the hotel and was told the room is still not ready, and we sit at the lobby (with only 4 chairs) waited for another 40 minutes. After got our room, we quickly settled down and I brought my baby to 2nd floor (our room is 2 storey with beds at the 2nd floor)for a nap. The room is not cold and feel warm, so we lower the temperature. After an hour, the 2nd floor is still warm and we could not stand it. I called the reception and told them the problem and a staff came to our room to assist us. She then explained to us that the aircon need 20 minutes to function to cool down the space. I then told her that we have been waiting for an hour but the room is still warm, we can't feel any cool air. She then asked a technician to come and check and told us that the aircon is spoilt and i requested to change room. The reception help us to change to the room just beside our room . This room's aircon is ok but on the 2nd day afternoon, our room's power suddenly cut off (power failure), called the reception again and the technician came to solve the problem. On our 3rd night, my husband stayed until late watching tv. He only went to sleep around 2:30am in the morning. Around 2:45am, he woke me up and told me the power cut off again. I was shocked and my baby was crying because it's very dark. We were very scare and worry that there will be thief or bad guys trying to break into our room to steal our things. Not enough space to write more unhappy issues

Szeto Y.
Hong Kong
August 09, 2015
good service
Near shopping, comfortable, cheap rental


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