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Recent customer comments

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based on 263 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 7.8
  • Room Comfort/Standard 9.0
  • Service 8.7
  • Value for Money 8.0
  • Food/Dining 8.3
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Li P. from Hong Kong
Stayed one night in March 2016
Nice Hotel
I hope to stay longer in this Hotel.
Reviewed March 29, 2016

Sau K. from United Kingdom
Stayed one night in March 2016
Comfortable and superb room.
Reviewed March 27, 2016

Chun T. from Hong Kong
Families with older children
Stayed 2 nights in February 2016
So far so good
Overall, not the best but good enough.
Reviewed February 13, 2016

Ya Z. from China
Solo travelers
Stayed one night in December 2015
Different face of Macau
The whole design, the location and the service.
The whole decoration is very attached to the theme, making me feel myself a princess in castle. The location of the hotel is perfect, escapeing from the crowds. I enjoyed very much the seaside walking with my friend after dinner to hotel.
Reviewed December 27, 2015

Then W. from Hong Kong
Stayed one night in October 2015
quiet, lovely, comfortable
crew form hotel are very nice, make me feel vip in this hotel.
Reviewed October 05, 2015

Terry L. from Hong Kong
Stayed one night in August 2015
Service supports in a decent hotel
quiet environment for relaxing, excellent facilities and setting in the room
swimming pool not really good for kids Weak wifi signal Unfriendly 24-hour advance notice for car pickup and delivery service
Reviewed August 03, 2015

Kevin M. from Hong Kong
Stayed one night in August 2015
Awesome place!
Comfort, steam room, pool
Reviewed August 03, 2015

Sarah B. from Australia
Stayed 2 nights in July 2015
Diamond in the rough
Amazing bath, delicious meals and great service
Our stay was delightful. The hotel is well refected in the online site, with well appointed spacious suites. Added touches included a complementary mini bar for non alcoholic drinks and good quality bathing products. Highly recommended
Reviewed July 09, 2015

Peter C. from Hong Kong
Stayed 2 nights in September 2014
Privacy, good food, location
Reviewed June 14, 2015

Dirk F. from Singapore
Stayed 2 nights in May 2015
Staycation for non-Gamblers
Heritage, Spacious Suites, ease of access to old town
We did not regret having chosen this place. The Suites are huge, and very modern. At the same time, the heritage of the place has been left intact. Dinner was nice although not as fantastic as some have described it here. Breakfast was disappointing: very limited choice, staff not forthcoming at all (maybe due to language limitations); no Mocca, but also not mentioned that they have Chocolate. Although some distance away from town, very easy to get there by bus.
Reviewed May 23, 2015