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2015
Very good 7.2
Based on 7717 reviews

Recent customer comments

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Very good



based on 7717 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.6
  • Location 6.9
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for Money 7.5
  • Food/Dining 7.0

Tara H.
Australia
June 04, 2015
Well...
Regency Hotel Macau
To be honest the staff were friendly and helpful where and possible, however this is where the positives about the hotel ended. For the price of the room (given it was a long weekend), we were EXTREMELY disappointed. The bathroom was old and worn and the carpet outside the bathroom door was completely wet. The shower was over the bath- fine, but the bath looked like something that would give you a disease if dared sit in it. The whole room was completely run down and dated, and it appeared as if someone had been mid-night snacking on the edges of the bedside tables. The pool area was okay, kind of oddly quiet and had a bit of an abandoned feeling, but there were towels, chairs and a pool. The breakfast was okay, it filled a spot, but that's about the extent of it. My main gripe is just about the disgusting old room and the fact that this hotel is listed as five star... and we paid quite a bit to stay there.

Dunstan L.
Macau
June 03, 2015
good experience. easy to find and cozy.
good experience. easy to find and cozy.
good experience. easy to find and cozy.

MARY A.
Philippines
June 02, 2015
my feedback to regency hotel macau
the swimming pool is nice, with free wifi and internet at the lobby, the staff are good.
the room is very small, the bathroom is very small and old, it is not clean, there are some tiles which are broken and destroyed. I was very disappointed with the room. The breakfast food have very few menu to choose from. I have been to many five star hotels and I am really surprised they rate this hotel as five star it should be 3 star only. It was overrated.

Mohit S.
India
June 01, 2015
Regency Hotel is not worth it.
Location, Location & Location
Hotel is quite old and not maintained properly (certainly not a 5 star, more of 3 star hotel). Kids above 3 years are charged for breakfast even if you have booked room with breakfast. Breakfast is provided to only 2 persons in a room. Wifi is not free in room. Wifi is free only in lobby and terribly slow there because of heavy load. You need to buy an umbrella from the hotel if it rains and you want to go out even for 5 minutes. Complimentary umbrellas are not provided if it rains. Hotel shuttle bus is every hour to Macau ferry terminal as compared to every 15 minutes in other hotels of Macau. Hotel provides only 700 ml of drinking water per day and charges extra for additional bottles of drinking water.

mei C.
China
May 30, 2015
good
good

Max Z.
Germany
May 28, 2015
Great non-casino hotel
Taipa city, good value, not 5 star
The hotel is conveniently located in Taipa, away from the major casino areas with a much more local feel of Macau. You can walk to Cotai in about 20-30min, if you want to go to Macau side you can either take the shuttle bus (departs on the hour) or just take Nr. 33 bus which stops basically in front of the hotel. This is definitely not a 5 star hotel. It has seen better days, but is still comfortable. If you are looking for a real 5 star hotel, be prepared to pay 2-3 times what you will be paying at the Regency.

Sau Y.
Hong Kong
May 27, 2015
Nice staff but other no good
Nice staff, have shuttle bus, big room
Tho the room size is large, the room is old and dirty, the bathroom seems like not cleaned and I have no guts to use. There is shuttle bus to terminals or airport but not 24 hrs, the breakfast just so so.

Jennifer Y.
Malaysia
May 27, 2015
Free shuttle bus to Macau city
Nice breakfast... Absolutely will come back again

huong H.
Malaysia
May 26, 2015
good
room
nice

huong H.
Malaysia
May 26, 2015
goog
room
good