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Recent customer comments

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All reviews (1698)

Business travelers (144)

Couples (720)

Solo travelers (398)

Families with young children (114)

Families with older children (135)

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Very good
based on 1698 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

7.3 Ling H.
Hong Kong
July 21, 2015
Hotel for Family Tour
1)Good service, 2)Room is clean 3) fast check-in / out

7.7 LAU M.
Hong Kong
July 20, 2015
convenience, quiet, comfort
Good, this hotel is usualy my favorable hotel in Macau in term of price, privacy and comfort.

7.7 Ka S.
Hong Kong
July 22, 2015
I like the hotel.
clean,tidy and comfortable.
They changed another room without smoke smell for us.

8 SIN L.
July 15, 2015
Riviera Hotel
*Everything ok, but the place to faraway
Still ok for me

9.7 Meiling L.
July 15, 2015
Riviera Hotel
cleanliness value for money comfort

8 Ho P.
Hong Kong
July 11, 2015
Simple and easy
Price is right. Area quiet. Hotel has no casinos.
This hotel is located in a quiet area with easy access to cultural and heritage spots. It has no casinos nor karoke. It is simple and totally uncomplicated.

7.7 Ho P.
Hong Kong
July 03, 2015
Small and uncomplicated
Quiet, simple and easy.

7.7 Danny L.
July 08, 2015
Front desk service was very bad
clean comfortable

5.3 Soraya G.
June 29, 2015
Views oversold. Staff willingness poor
The bed, the room decor, and the shower
Although the place was nice enough and certainly the room's decor was to my liking (not at all dated, like some reports suggested), I found this was not good value for money in some respects, namely: - we were given complimentary tea and coffee, but no sugar. When I called to ask for sugar, they told me to contact another number. When they finally showed up at the door, they brought 1 sachet of sugar for 2 people, and had to ask for more, which they seemed unhappy to provide. Very odd - when I asked if they had a pool, they said yes, but could not be used. For some reason they were unable to explain why, other than the hotel next door was hosting an event of some kind. I fail to see the association of one to the other. - when I asked them for a taxi, and before they had even tried, they said it would be difficult because of the time of the night, and could we walk down the steep hill (in heels) to flag one down? Again, weird - the room is sold as having amazing views of the lake and the Macau tower. Not so. We were given a first floor room where the only views were of a building opposite us. This could be understandable if it was a first floor thing, but it seemed as I looked up than only the 4th floor provided good views. Oversold. - In the morning the bathroom smelled like someone was smoking inside of our room. I thought these were non-smoking rooms?! My summary would be, nice enough place, a bit too pricey for what it was, the staff were friendly but seemingly lazy, and the room smelled of humidity a great deal.

9.7 Valliammah K.
June 26, 2015
Gold and Red
Very comfortable bed, quick service, opulent surroundings.
Stayed a night. Very pleasant experience though the hotel is out of the way of the main attractions. Appreciate the shuttle service.