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2015
Very good 7.9
Based on 12152 reviews

Recent customer comments

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Very good



based on 12152 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.0
  • Food/Dining 6.9

Hamidah R.
Malaysia
November 05, 2014
Splendid Stay
Helpful staff, clean and comfortable

CHEONG W.
Malaysia
November 05, 2014
Feel great, all staff are polite n helpful.
Room condition are clean n comfortable.
Great

Mabael B.
Philippines
November 05, 2014
A fun Vacation
Accomodation, Cleanliness and the Hospitality
Good

Koon N.
Singapore
November 05, 2014
Good location and very attentive staff
Staff, location, comfort

Benoit J.
France
November 04, 2014
Good ratio quality / price
Clean, 15 mn walk from grand lisboa

David C.
Canada
November 03, 2014
Last minute booking good last minute price
Decent location, great prices and nice rooms
Had a last minute trip to Macau, all hotels had inflated prices but for some reason the Royal hotel had a decent rate. Only negative thing is the internet speed and how it only allows you to use one unit at a time. Great customer service very comfortable rooms.

kuei H.
Taiwan
November 03, 2014
Excellent
Morning call & Bed
Excellent

Kwok L.
Afghanistan
November 03, 2014
Terrible smell
location
We were assigned to a room on the 11th floor, which had terrible smells with some sort of chemicals? I didn't want to have my asthma triggered so we asked for another room. Second time round we were on the 14th floor which is a smoking floor (we did requested for non-smoking room). We had to go down to the lobby again for a change. Finally, we have a smaller room than the other 2, with no smell. I have been staying with Hotel Royal for many time in the past, it is certainly the worst experience I have encountered! Fado restaurant did not know whether hotel guests have discount or not, the lady on the door asked us to enquire when we were having the meal, she only takes bookings and doesn't know. However, on the day when we had our lunch there, she was one of the waitresses!

Shamika S.
Canada
November 03, 2014
Breakfast pretty bad
Nice big room; Super comfortable bed, and pillows; really nice body lotion/shampoo etc.
Terrible breakfast. Coffee was the worst. Asked for a café latte and it took a lot of time of consultation between staff and after 20 minutes I was informed that this was extra (meaning I have to pay). Agreed to pay. Then after another 10 minutes later I was told that the machine was broken!

Chin A.
Malaysia
November 02, 2014
Nice stay
Location & Price
The location of the hotel is quite convenience and price is reasonable.