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2015
Very good 7.9
Based on 12149 reviews

Recent customer comments

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Very good



based on 12149 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.0
  • Food/Dining 6.9

eng L.
Malaysia
November 02, 2014
travel
polite staff
Royal hotel provide shuttle bus from air port to hotel for every 30 min...but waiting for more than 30 min no saw the bus came..then they ask us go back to inside the airport find the royal hotel counter to ask the shuttle bus status...but inside no easy notice the royal hotel counter...

YIK R.
Hong Kong
November 01, 2014
cmfortable
clean, comfprtable, convenince
we had stay there so many times, it's very good for couple and family. clean, comfort were the most we concern.

Marc T.
Philippines
October 31, 2014
Great Stay and Very Friendly Staff
customer service, clean
One noticeable on this hotel are their friendly staff specially the ones in the receptionist. I had a short stay but the staff made it a meaningful one.

Kai L.
Hong Kong
October 31, 2014
Renew
Good

Leow H.
Malaysia
October 31, 2014
Good room,well maintained .
Good value for money.Very well maintained .
Comfortable,relaxing except transport not as convenient compare to others

Lee T.
Malaysia
October 29, 2014
Value for money
Clean, comfort and value for money
Excellent environment and stay

Kanyanida M.
Thailand
October 29, 2014
Clean, Comfort room and Reasonable price
Clean room, service-mind staff and free shuttle bus service
Excellent

Yow N.
Malaysia
October 27, 2014
Simple and nice
convenient,quiet & friendly staff
For the 5 stars hotel, the standard is still not on par. But still consider 1 of the cheapest 5 stars hotel.

Evelyn K.
Indonesia
October 27, 2014
Good Hotel located near Guia tower
Nice, clean and quiet room
Overall it was a problem free stay. There were no representatives of the hotel at the ferry terminal which causes us major distress as we did not know whether the shuttle bus to the hotel will be coming or not. Check in and check out was slow, as they seem understaffed at the reception and overwhelmed by guests. However, it is a small mishap considering the good spacious and clean room.

Ser M.
Singapore
October 27, 2014
Choice of stay
The staffs are very helpful and friendly