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Recent customer comments

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All reviews (11995)

Business travelers (977)

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Families with young children (1213)

Families with older children (1205)

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Very good
7.9
based on 11995 reviews
Hotel Condition/Cleanliness
8.4
Facilities
7.6
Location
7.6
Room Comfort/Standard
8.3
Staff Performance
8.1
Value for Money
8.0
Food/Dining
6.9

6 ENNJOONG Y.
South Korea
May 02, 2014
CITY HOTEL
CITY HOTEL, GOOD FOR REST. QUIET HOTEL
CITY HOTEL, GOOD FOR REST. QUIET HOTEL

8 Rose Y.
Malaysia
May 04, 2014
Clean & provide shuttle bus from & to the ferry te
Clean & provide shuttle bus from & to the ferry terminal.
Clean & provide shuttle bus from & to the ferry terminal. About 15 minutes walk to shopping area.

7.7 KAI L.
Hong Kong
May 01, 2014
comfortable and reachable
traffic, location, environment
everything is fine except the wifi network in the room, always no signal when we use mobile-phone to connect the wifi.

7 Hsu G.
Malaysia
April 24, 2014
Comfortable Hotel
Nice Location, Comfortable Bed and Clean Room
Good!

8.7 Jill M.
Australia
April 30, 2014
Friendly, Comfortable & Great free Buses
Size of room for asia, location & Free Buses
Booking in was thorough & friendly, happy to help with questions re Internet, map, location of Breakfast area. Concierge were a delight, every so helpful all of them, holding buses so that we could join that run. Room was clean & well maintained. Breakfast areas, were bright & very pleasant. My co-traveller left her ipad charger in the room when we left & we emailed from HK Island & gave the address of our next hotel & it arrive in 1 day, by courier. Great Service, will definately return, as only 10mins to old city ruins, 10mins to zoo, 10mins to casino, shops.

5.7 Anthony Z.
Australia
June 01, 2014
just ok.
Quite.
Ordinary.

8.3 Fontelo J.
Philippines
April 22, 2014
Hotel Royal is an intellectual choice!
It's staff, shuttle bus and the vicinity of hotel royal.
It was overwhelming! The staff were so accommodating! Filipinos are really hospitable! Good thing we are good in speaking English.

10 Marivic A.
Philippines
September 10, 2014
Royal treatment
Excellent service, very good location, super child friendly hotel
Excellent

5.3 KA C.
Hong Kong
April 20, 2014
casinos all around
friendly and helpful staff
Conditioner is not provided in a 5 star hotel room, it is not acceptable!!!

8 HOI P.
Hong Kong
May 18, 2014
not expensive 5 star hotel
not expensive, quiet, but near centre
good, not expensive 5 star hotel, and the service is good too.