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2015
Very good 7.9
Based on 12155 reviews

Recent customer comments

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Very good



based on 12155 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.0
  • Food/Dining 6.9

Jose L.
Philippines
January 01, 2014
Pleasant stay , value for money
location, safe and quiet area , free shuttle bus service
Very comfortable stay. Located in a quiet area yet walking distance to many attractions. Free shuttle service to most attractions plus the regular service to and from the ferry terminal.

Edward C.
South Africa
January 01, 2014
Staying at the Royal was a pleasant experience.
The room size, shuttle service to the ferry and the facilities
We were on a non-smoking floor, but it was clear that on the second day someone was smoking as the whole floor stank. Room service should have reported this to the front desk and they should have removed (and fined!) the offender and put him on another floor. The wi-fi service was at least free but extremely poor. At times you couldn't even access it because there were 'too many users'. We would have complained if we'd paid for it.

SIEW P.
Malaysia
December 31, 2013
Luxury Hotel
Comfortable room, provide free shuttle service, park nearby
Comfortable room with big bathroom, provide free shuttle service from ferry terminal to hotel. But room service a bit slow, delay the check in time.

Nick H.
Hong Kong
December 31, 2013
many places that we can go out
clean, nice staff, nice driver
good for us, near shopping place, the staff are nice and polite

Sim S.
Malaysia
December 31, 2013
great hotel with comfortable bed and good location
comfortable bed, good location and free wifi
It is located at a convenient location which the Ruins of St. Paul's is just within walking distance. Free wifi is available in room. The large and comfortable bed had given me sweet dreams every night after going here and there the whole day. The room looks beautiful and grand. From hotel to macau international airport was just taken us 15 minutes.

Thomas K.
Austria
December 30, 2013
Nice, but remote
good service, clean, quiet
nice hotel and friendly effective staff, but a little bit remote. And as it is Macao: hotel casino is below standard.

Swee L.
Malaysia
December 30, 2013
Clean and Comfortable Room
FRIENDLY AND EFFICIENT HOTEL STAFF
Excellent Staff, Pleasant and Comfortable. Felt really welcome the moment we entered the hotel. Room was lovely and staff were always smiling and ever friendly.

Lim C.
Malaysia
December 29, 2013
Clean, Comfort, Cozy, Value of Money
Spacious and clean room, comfort, Value of money
Excellent hotel located just outside of the busy street of Macau but not too far away. Room was clean, comfort, cozy. Wifi was excellent and staffs are friendly. Shuttle bus is provided but not frequent. Initially booked for superior twin but was given king size room which was a plus point for us. relatively cheaper than other hotel in Macau! Value of money and will definitely stay back when our next visit

Sara T.
Hong Kong
December 27, 2013
Very convenience,
Location, Aigner brand for shower gel and shampoo, with casino.
The location is good, convenience for going to central, with restaurant close-by. But, the bed is not big enough.

Joseph B.
Philippines
December 27, 2013
Easy, Relax, Good for Couples only
Nothing special and not so centrally located. Hard to get taxi
Not so impressive in term room, location and public transport. Casino is small. A little congested in the check in and check out due to tour group