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2015
Very good 7.9
Based on 12214 reviews

Recent customer comments

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Very good



based on 12214 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.0
  • Food/Dining 6.9

Chan W.
Malaysia
August 12, 2013
clean room & nice location
clean room, nice location, comfort
The Royal Hotel overall is nice, worth to stay if you have limited budget.

Yen W.
Malaysia
August 11, 2013
Friendly staff and comfortable room
Bed is comfortable and furniture are decent. My spouse liked the indoor swimming pool.
Located in town centre and easy access to most of the tourist spots either by walking or public transportation. Hotel offers shuttle bus as well but if the frequency can increase then it is even better.

Shiqi S.
Singapore
August 11, 2013
First time staying here and great experience!
Location, value for money, service
I'm glad that I chose this hotel! Firstly there is a free shuttle bus from the ferry terminal to the hotel (also to and fro the airport). From the ferry terminal, you have to use the underpass to get to the other side. Once you are on the other side, you can see the signs for many hotels like City of Dreams, Venetian, MGM on one end, and less signs on the other end. The shuttle bus for this hotel does not have a sign of its own and is on the end with less signs. Just walk right to the end and wait there. The shuttle bus is a small brown one. There is also a shuttle bus from the hotel to Macau Tower etc. You can check the hotel official website for the schedules of all their free shuttle services. Basically I made full use of the shuttle services throughout my trip, other than walking, and did not use any of their public transport. If you feel like visiting Venetian etc, you just need to take the shuttle to the ferry terminal and then catch the other hotel shuttles to the other hotels. It's very convenient and free. The location of this hotel is great. Guia Lighthouse, a public park and a cable car service are just around the back (5 minutes' walk). You can also easily walk to Senado Square, Ruins of St. Paul and Macau Museum (10 minutes). Just ask the hotel staff for directions and they will be happy to help. There is a 7-11 store and a local restaurant selling local fare like roast duck rice beside the hotel. If you walk along the streets, you can find more food options and there is also shopping to do. Service at the hotel is good. Checking in and out was fast and smooth, and they are always ready to help. As I was a solo traveler but only managed to book a twin room via Agoda, I put in a special request for a double bed if possible and I got a free upgrade to a Premier Room! That was a genuinely pleasant surprise. Overall my stay in the hotel was marvelous. I will definitely recommend this hotel to others who do not want to stay in a hotel with casinos.

Gallen C.
Malaysia
August 11, 2013
Good experience and explorations in Macau
Good service and assistance from staff strategically located and transports easily available
This hotel was very beautiful. Location wise, is very strategic as you may find everything nearby such as 7-eleven, shopping mall, cultural buildings, museum, casino, F&B restaurants and etc. In addition, public transport such as buses and taxis are also widely available just in front of the hotel, that make it very convenient. This hotel is not very far from the airport and terminal. Taken our lunch and dinner at the restaurant and the food is not quite good, and at reasonable price. Room is excellent, very clean and beautiful - but just very small and not spacious at all. Customer service is good and very supportive. Overall, i am very satisfied with my stay in the hotel. Thank you!

LEE J.
Malaysia
August 11, 2013
comfortable stay
nice, wonderful and friendly

Kwan H.
China
August 10, 2013
Overall very comfortable, clean and tidy place!
Room clean and tidy , specially toilet. Very easy to reach and very nice for the hotel staff.
This year is the second times to live here. They still can match my requested for non-smoking and one big bed and higher floors room . I felt very nice specially for the toilet improve much than last year 2012. I choose this hotel major cause is near home town and easier to back after my whole day outing. Only the WIFI was not good and hope will be improve at the coming future!

Raghuraman M.
India
August 09, 2013
Nice and centrally located hotel
Centrally located, but in quite atmosphere, close to casinos and restaurants.
I just stayed for two nights. The stay was comfortable and close to all casinos , shopping and restaurants.

NG W.
Malaysia
August 09, 2013
clean and comfortable hotel
clean and comfortable and friendly staff
the hotel is clean and comfortable,their staff are friendly and politely,distance to attractive and historical place is quite near (took about 15~20min)

malee K.
Thailand
August 09, 2013
Worthwhile staying
1. Good location 2. Nice and clean 3. Friendly and helpful staff
Very convenient and comfortable. Hotel staff are very friendly and informative. Will be a lot better if the fee includes breakfast.

Ignat B.
Russia
August 09, 2013
The best hotel for +-100 USD in Macau!
Comfort, Cleanness, Accessibility (waiting time to get a taxi 5 min, whereas other hotels its 5 times longer)
Every time i come to Macau i try to stop at this hotel, very friendly and helpful stuff, good kitchen, very clean and comfy rooms, and no need to wait a long time for the taxi.. a definite 9.5/10!!!