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Very good 7.9
Based on 12149 reviews

Recent customer comments

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Very good

based on 12149 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.0
  • Food/Dining 6.9

Ada K.
January 05, 2015
Nice hotel but location not very convenient
Clean, cozy and good service
Generally a good hotel - clean and good service. Only that it's not very convenient. It's up a hill slope.

Chiuwai Y.
January 05, 2015
Overrated, Issues with Crowd Control for Shuttle
Room size, piano lounge, location
Overall ok - Good room size, piano music in lounge was enjoyable, and location in old Macau much preferable than the island with new casinos. Within walking distance to historical sites. What bothers me was the staff managing the people waiting for the shuttle to the ferry station. There were people cutting in and I talked to the staff, and was told I would be guaranteed to get on the bus with our luggage. Bus arrived, and the staff person was gone, and a bell hop even waived people waiting behind to board, and as typical in Macau, people rushed forward, and pushing to get to the front, and I had to block off the space between the bus and the line of people to prevent these crazy people from coming behind. And when I get to the door, the bell hop said the bus was hell it was and I had to yell at him to let me get on because my wife and two kids were already on the bus. Not impressed !!

Chan H.
January 04, 2015
Excellent Service and Stay
The rooms were exceptionally clean. Service is par excellent and the location is ideal.
Ms Rina at the front desk derserves mentioned for her professionalism and excellent service offered to us on our checkin which creates a lasting impression... thank you!! Hotel location is ideal and room are clean and well maintained. Royal Hotel deserves commendation for staff training and service. Keep it up! We will come to stay again on our next visit... Hopefully the swimming pool would have been fully renovated then.

Wenjia Z.
January 04, 2015
Convenient but not luxury
Convenient hotel
It was my second time to stay in this hotel. I love this one, but I do feel it is overrated for a 5 star hotel. They do not have free shuttle bus to other places unlike other big hotels in Macau. Location is great, pretty walkable to attractions in Macau. It is a quite quiet place and 7-11 is just opposite it. I remember during my first stay, there were several holes in the curtain...

January 03, 2015

January 03, 2015
Ok Hotel. Location not good.
Did diff

Hoi C.
January 02, 2015
A great hotel with good location
Cake shop is great
Great! Good location with many good food around.

Man W.
Hong Kong
January 02, 2015
poor service and cleanliness
very dirty bathroom poor service - seems like staffs did not know what they're doing overrated and overcharged!

Gary L.
Hong Kong
January 02, 2015
value, convenient
value, good location, nice deco

January 02, 2015
A nice hotel in Macau
Service, price, environment