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2015
Very good 7.9
Based on 12220 reviews

Verified traveler reviews

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Very good



based on 12220 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.0
  • Food/Dining 6.9
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ie W. from Indonesia
Couples
Stayed 2 nights in December 2014
Reasonable price
They have free shuttle bus, the staff can speak english and near senado square which is my main destination
Perfect
Reviewed December 27, 2014

Kai T. from Hong Kong
Couples
Stayed one night in December 2014
clean and nice
location is not as good as I expected
Reviewed December 27, 2014

CHENGHUAN L. from Taiwan
Business travelers
Stayed one night in December 2014
OK
OK
Reviewed December 27, 2014

Trixhia Y. from Singapore
Couples
Stayed 3 nights in December 2014
Surprise surprise
Hotel is absolutely value for money, great location and very clean
As mentioned, hotel is great for value and since my exploration of Macau is mainly by foot, the hotel location is spot on for me to venture to most of the places that I had intended to. After the second day which I had cut into the many back alleys around the hotel, it was even shorter distances to the places of interests and at the same time, many cafes or food carts are lined in those alleys which makes it just perfect to have my meals and they taste good too at a cheaper price. The hotel also has great services and the instant I step in I was greeted by a wonderful scent and check in was fast and smooth although there was quite a queue at the reception. Had requested extra pillows which was sent to us quite fast. Had to mention that the bed already had four huge pillows which I did not expect and I really had wonderful sleep throughout my three nights there. Two minors things which hotel can consider to improve was that I had arrive in Macau by the ferry and had difficulty locating the free shuttle bus berth to the hotel and can only find the berths for those major hotels. Perhaps they can consider just putting a small sign where the pick up point for hotel Royal is. Another is the service staff who had sent the pillows to my room was sort of grumpy which had sort of affected the wonderful experience from the first step into the hotel till into my room. However that did not really affected my ratings if you can see but those are the details which caused bumers in the whole experiences. I would definitely stay in this hotel if coming back for holiday.
Reviewed December 27, 2014

ahmed Y. from Libya
Solo travelers
Stayed 3 nights in April 2014
Location
Location
Reviewed December 26, 2014

ahmed Y. from Libya
Solo travelers
Stayed 3 nights in April 2014
Location
Location
Reviewed December 26, 2014

handy B. from Indonesia
Business travelers
Stayed one night in December 2013
nice hotel
room & Food
Reviewed December 26, 2014

ahmed Y. from Libya
Solo travelers
Stayed one night in October 2014
nice bathroom
nice bathroom
Reviewed December 26, 2014

Ong Y. from Malaysia
Couples
Stayed 2 nights in December 2014
Overrated Hotel, very uncomfortable stay
this hotel hot water is working,
"Uncomfortable and regret staying here" I was staying 2 night here, on the first night my room air-con is not working, The hotel sent the mechanic to come and fix it, this delay us from going out to explore Macau (2 hour loss of exploring time). the aircon was not successfully fix although the mechanic came 2 times. Therefore the hotel finally offered us another room. we thought our nightmare is over, but the 2nd room aircon was spoilt too, and again the hotel send a mechanic to have a look but still fail to fix it. instead of offering another room to me, the hotel just offered to open the window for natural cool air from outside. this is terrible decision as my room become not sound proof, end up i didnt have a good sleep during my 2 night stay. i thought i could rest assure because it was a 5 star hotel, but i am truly regret. there are more better hotel with greater location and price and comfortable nearby.
Reviewed December 26, 2014

Anne C. from Malaysia
Families with young children
Stayed 3 nights in December 2014
Find that the counters staff are not friendly
Room,cleaning,location
Over all i still like the hotel
Reviewed December 24, 2014