arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Very good 7.9
Based on 12155 reviews

Recent customer comments

Filter by traveler type
Very good



based on 12155 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 8.0
  • Food/Dining 6.9

Loo W.
Malaysia
November 28, 2014
Corridor no air cond
beautiful
beautiful

HASLINDA R.
Malaysia
November 28, 2014
short stay with great night experienced
spacious, clean and comfy
staff are friendly and attentive. Away from the hubbub of Casinos in Macao but within easy reach with the hotel own shuttles.

Jacques A.
Canada
November 28, 2014
Not bad value considering Macau is very expensive
Comforable room
I stayed 3 nights at this hotel. The room is a very clean and comfortable one. The location is about 2 km from where all the action is. Probably the reason why they charge less than the downtown hotels. Macau is part of China and is not oriented " customer satisfaction", unlike Thailand or Philippines. Not even close! I tried to switch my dates from one month to another and there is no way they would accomodate me, even though I asked two months in advance. They wanted to charge me $176.00 USD as a penalty. I also had a little encounter at the lobby café! I asked my coffee in a "take out" cup, at $3.00, as I prefer it that way. Then I proceeded to sit in the "Lobby Lounge" at a small table and it was a BIG deal. The manager approached me and told me I could not sit there as I had a "take out" cup and that the coffee in the regular glass cup is $5.50. To make a long story short, I was tired of arguing for this, so I told them to charge me the extro $2.50 to stay at the table, and they charged me! Not acommodating at all! My next time in Macau I will not stay there.

MEI C.
Malaysia
November 28, 2014
Good location
location, friendly staff n cleanliness

Dong K.
South Korea
November 28, 2014
Greate
Greate Greate Greate Greate
GreateGreateGreateGreate GreateGreateGreate GreateGreateGreate

Stuart J.
United Kingdom
November 27, 2014
Stay at the royal hotel
location, view and comfy bed
I've stayed at the Royal hotel once before. As I recall the first time I went there, the staff put me in a smoking room, which stank of cigarettes, so I had to change rooms. This time I was put into a room with a broken refrigerator and dodgy TV. The staff obviously knew about the broken refrigerator, as they had emptied out the mini bar. I only found out about this after I had finished unpacking my luggage, so I couldn't be bothered to complain about it for the sake of having cold drinks in my room. Other than that, the hotel is great for around $100 to $120 a night, which is what I paid from this sight. anything higher than that. No

ALESSANDRO M.
Italy
November 27, 2014
Nice hotel and location
location, room, cleaness
Room quite nice and clean, location is perfect, in the centre of Macau just 5-10 mins walking from the best attractions. we didnt use the restautant. the only bad point is the wifi, very slow and sometimes not working at all, but avarage very good hotel

Esther W.
Malaysia
November 26, 2014
Pleasant Stay and Good location
comfort bed, good location, friendly staffs
The stay was good, just a 10 mins walk to St. Paul or Grand Lisboa hotel. However, the hotel should make some shuttle bus e sign board at the airport and ferry terminal so that when the customers arrived know where is the waiting point. Overall is good.

lee C.
Malaysia
November 26, 2014
good
nice.good.happy
Nice service.location good..cheap.clean

Gin L.
Malaysia
November 26, 2014
Good
Good services, location and transport .
Everything is ok.