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Royal Hotel

Estrada Da Vitoria 2-4, Macau City, Macau (Show on map)

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Royal Hotel Macau - Hotel Lobby
Hotel Area: Macau City Number of Rooms: 380

Recent customer reviews

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Very Good

7.9

based on
6966 reviews

Value for Money
8.1
Location
7.7
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
7.0
All reviews (6966)
Supichet L. Groups Thailand, May 19, 2013
Far hotel from Casino

cheap rental, clean, bus service
6
it is not good in customer service. They were not willing to help as much.
Hiu T. Families with older children Hong Kong, May 19, 2013
Reasonable price

1. Reasonable price 2. locates close to the urban area 3. Have shuttle bus
6.7
Zhuo S. Couples China, May 19, 2013
Wonderful trip

Shuttle bus to ferry , various casino n airport ( per-booking required for airport),good location to walk around.
7.3
Ricky C. Solo travelers Malaysia, May 18, 2013
Macau first 5 stars hotel

Spacious rooms and bathrooms, clean interior, friendly staff
8.3
-clean room -luxury interior -efficient staff -free shuttle bus -local small stalls around the hotel -20 minutes walking distance to Lisboa Casino -nearby Light house
Law T. Business travelers Hong Kong, May 18, 2013
Good for business but not centrally located

1. Clean room 2. Swimming pool 3. Newly renovated restaurant
6
Peter L. Couples Singapore, May 18, 2013
1. People problem. Not loyal enough to jobs.

clean rooms. reasonably maintained. nice indoor pool.
5.3
On checking in I asked if newspapers are provided in the mornings and the reply from a senior receptionist/was "we will let you have one if available". When I insisted 3 times for a yes or no answer, then he said yes. When I, by default, saw the hotel's shuttle bus alighting a passenger at Starworld hotel, my wife and I tried to board it to return to the hotel, the driver flatly refused though he knew we were the hotel guests.
Kam F. Couples Singapore, May 18, 2013
Clean room but location not ideal.

1) free shuttle from airport 2) free shuttle service to other hotels and ferry terminal 3) clean & big room
6.3
Hung T. Couples Hong Kong, May 18, 2013
It was Mediocre at best...

Poor Service, Convenient location and Fair priced
5.7
Service was Horrible, We specifically asked for a non-smoking room and were given a smoking room. When we asked for help at the reception about shuttle bus service, a male staff just told us to wait at the lobby, even the shuttle bus was actually gone. Check in/out also took a long time. It wasn't helpful at all! All in all, the hotel location is convenient and fairly priced
Chong C. Groups Malaysia, May 18, 2013
Enjoyable stay

Comfortable, clean, Internet access ( free)
7.7
Akiko L. Solo travelers Australia, May 17, 2013
Value for money

fast internet. clean room. quiet.
8.3
I didn't know credit card or cash deposit when check in. Didn't say Agoda site. I had pay with Agoda so I didn't carry credit card. I have to cash deposit at front which get back check out. Not really happy about this should mention on site.

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Royal Hotel Macau - Hotel ExteriorRoyal Hotel Macau - Lobby LoungeRoyal Hotel Macau - Royal BakeryRoyal Hotel Macau - Shanghainese RestaurantRoyal Hotel Macau - Junior SuiteRoyal Hotel Macau - Junior SuiteRoyal Hotel Macau - Hotel ReceptionRoyal Hotel Macau - Portuguese RestaurantRoyal Hotel Macau - Portuguese RestaurantRoyal Hotel Macau - Hotel InteriorRoyal Hotel Macau - Fitness RoomRoyal Hotel Macau - BallroomRoyal Hotel Macau - Meeting RoomRoyal Hotel Macau - Deluxe KingRoyal Hotel Macau - Deluxe TwinRoyal Hotel Macau - Premier KingRoyal Hotel Macau - Swimming PoolRoyal Hotel Macau - Hotel Lobby

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Customer Reviews - Royal Hotel, Macau

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