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2015

Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Cotai, Macau, Macau

Excellent 8.3
Based on 12919 reviews

Agoda Verified Reviews

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Excellent



based on 12919 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.6

8 Lai C.
Malaysia
April 07, 2016
Big and nice room
Big and clean...good location ,nice staff

10 Suyin Y.
Singapore
April 06, 2016
Great stay
Large room, large and comfortable bed, large toilet. Linked to various shopping malls and free shuttle to airport and ferry terminals. Lots of great food options but slightly pricy (no convenient stores or supermarkets around). Baby high chair and cot available. Lots of space for toddlers to run and play in the room comfortably.

10 Suyin Y.
Singapore
April 06, 2016
Excellent stay
Large room, large and comfortable bed, large toilet. Linked to various shopping malls and free shuttle to airport and ferry terminals. Lots of great food options but slightly pricy (no convenient stores or supermarkets around)

10 Suyin Y.
Singapore
April 06, 2016
Spacious room and location
Large room, large and comfortable bed, large toilet. Linked to various shopping malls and free shuttle to airport and ferry terminals. Lots of great food options but slightly pricy (no convenient stores or supermarkets around)

10 Suyin Y.
Singapore
April 06, 2016
Perfect stay
Everything was perfect, from location, spacious room, comfort to service. Was here to celebrate my son's birthday and had a pleasant surprise when I asked if the hotel could provide balloons. Not only did they blow up tons of balloons (for free), they also gave a greeting card and box of Madeleine. Request for late check out was also successful. Will stay again.

8 Samantha Y.
Malaysia
April 06, 2016
Overall ok
Booked for 2 rooms for 2 night stay. Centrally located along the Cotai Central. Clean room with basic amenities provided. Free shuttle service to and from major tourist arrival points in Macau. However, I was totally disappointed with the slow check in procedure. Waited for more than 1 hour in the queue for my turn for the check in, and was told that the room which I requested earlier is email to them(early check in, non smoking, connecting twin bed room) was not ready yet despite the time was after their standard 3pm check in time. Was only able to check in for one room first, the second room need to wait for dressing which is about 5pm. Disposable hotel slippers & coffee are not replenished on daily basis. If you're looking for authentic local food, this hotel is totally not your choice.

8.4 Samantha Y.
Malaysia
April 06, 2016
Overall OK
Booked for 2 rooms for 2 night stay. Centrally located along the Cotai Central. Clean room with basic amenities provided. Free shuttle service to and from major tourist arrival points in Macau. However, I was totally disappointed with the slow check in procedure. Waited for more than 1 hour in the queue for my turn for the check in, and was told that the room which I requested earlier is email to them(early check in, non smoking, connecting twin bed room) was not ready yet despite the time was after their standard 3pm check in time. Was only able to check in for one room first, the second room need to wait for dressing which is about 5pm. Disposable hotel slippers & coffee are not replenished on daily basis. If you're looking for authentic local food, this hotel is totally not your choice.

9.2 Soo T.
Singapore
April 05, 2016
Friendly Staffs and Large room size.
Hotel staffs are very friendly. The hotel room size is large and clean.

9.6 Wai C.
Hong Kong
April 05, 2016
Good service
Tidy room, excellent service

8.4 PUIYEE L.
Hong Kong
April 05, 2016
Good value for money
Good service, clean rooms and lots of facilities . Good place for a holiday break