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2015

Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Cotai, Macau, Macau

Recent customer comments

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Excellent



based on 12828 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Staff Performance 8.3
  • Value for Money 8.0
  • Food/Dining 7.6

10 michael D.
Canada
May 26, 2016
very nice newer hotel
excellent location - very nice hotel with lovely spacious rooms - very clean and well presented. Lovely bathroom and all the amenities. really enjoyed staying here. great location for the casino strip

8 jasmine L.
Malaysia
February 27, 2016
best hotel in macao
very good location. free transport to town, airport, port and boader
Good nice clean

9 tudev T.
Mongolia
February 27, 2016
Good hotel for tour in Macau
Good service
Nice

9.2 Melissa N.
Malaysia
March 11, 2016
Satisfied
Satisfied

9.3 Sok W.
Hong Kong
February 29, 2016
Good
Good Environment, polite staff & clean
The room & corrido are Too dark for businesses client

8.7 Minseok K.
South Korea
February 24, 2016
fast service. good rooms
clean room. polite cleaners. fast room service
polite staff. clean rooms. great food

9.7 Daniel S.
Indonesia
February 25, 2016
Probably best value in Cotai Central
Value, Room comfort, Location
The value of the hotel is simply great. Not very expensive when compared to other hotel in Cotai Central, and still provide 5-star experience and premium service. The room is spacious and comfortable. The beds are big, clean, and comfortable, and so does the pillows : comfortable and clean. The view from the room is excellent : the skyline of Cotai Central, and in clearer days you could see the sea and see buildings on the Chinese side. The television provides good selection of channels from Western, Japanese, and Chinese television. The room is well-lit and comfortable, air conditioner is available at every room. The bathroom is excellent, with clean bathroom, a shower, and a bathtub. The bathroom is spacious and very comfortable. The location is great, being in Cotai Central. It's very close to City of Dreams, and you could just cross the road for Studio City or The Venetian. The streets are quite empty, but it's well lit so you will have no problem walking around. Should you prefer walking inside malls, Sheraton is well connected (through Sands Central) to other casinos and malls such as The Venetian. The staff speaks good English, and would gladly assist you if you have problems. The casino is quite lively, but not as good as the one they got in Studio City or in The Venetian. Great hotel to stay in Macao.

8.4 Gary C.
Hong Kong
February 23, 2016
F and B is not good as I expected
Most of the facility at this hotel is good, but ruined by a dinner experience at the Feast restaurant. The buffet quality there was below par. What disappointed me most was the selection of beverlege over there. I was only asking for a glass of chilled drinking water. But the answer was, chilled water needed to be chargeable separately from buffet price I paid. That's not soda, Perrier, mineral water, or bottled water I asked, I was just asking drinking water at run of the house.

7.6 Catherine W.
United States of America
February 22, 2016
Quantity over Quality? (This place is too big)
The location is excellent. I think this hotel is understaffed, as they are hard to find when you need something (from check in to key cards not working to the outside door people). The amount of English spoken here is less than in the other hotels.The spa (on a Saturday afternoon) had almost no one working there, which is unusual for a hotel this size. Check in was a zoo, with Disneyland-style long lines, and took over 30 minutes in line. Breakfast buffet is mediocre- hit the Starbucks in the mall attached to the hotel. The lifts are very confusing- make sure family and friends are on the same floor, or you will need to play the lift game and go down to the first floor and switch lifts to find everyone. The pools are lovely, and the location is in the middle of everything- the Sheraton just needs to hire more people.

7.6 Sherry S.
Singapore
May 31, 2016
Clean Room
Big and clean room. Friendly Staff