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2015

Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Cotai, Macau, Macau

Excellent 8.3
Based on 12896 reviews

Recent customer comments

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Excellent



based on 12896 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Staff Performance 8.3
  • Value for Money 8.0
  • Food/Dining 7.6

8 Nathan G.
Australia
June 05, 2016
Bed was best
All you can ask for is great service, facilities and a comfortable bed for the price you pay. The Sheraton meets those needs extremely well!

8 Loy S.
Malaysia
June 04, 2016
great
one great thing about this hotel is they have their own casino

6 Changwon P.
South Korea
June 02, 2016
Good but not exellent
Good but not exellent

9.6 Yin C.
Singapore
June 01, 2016
Great place to stay
The room is big and spacious, and the convenience of shopping areas nearby hotel.

9.2 KUM K.
Singapore
June 01, 2016
5 stars hotel
This hotel can be catergotized as 5 star hotel due to cleaniess and service and food. Highly recommended

8 Joyce L.
Singapore
June 01, 2016
Good
2nd time staying in this hotel. Overall good.

9.6 Andrew C.
Australia
June 01, 2016
Campbell stay
Loved the venue, but probably needed more information at the hotel as to what to do in Macau other than gaming. Not a lot of the staff were fluent in English and it was difficult to get the message across when asking questions. Security into the gaming lounges hardly spoke a word and even asking where a toilet was proved difficult. The gaming tables stakes were far too high for the person who just wanted to have a minor spend rather than spending a fortune as the minimum HK $ bets were far too high for the dabbler, rather than the high end gamblers. Poker machines paid very little return and were not enjoyable for the lower end flutter players.

2 Jap L.
Indonesia
May 31, 2016
Service is not confortable
The staffs is not able to clean the room properly and also does not treated the xustomer properly

7.6 Sherry S.
Singapore
May 31, 2016
Clean Room
Big and clean room. Friendly Staff

9.6 Choon L.
Malaysia
May 31, 2016
Good Hotel and Friendly Staff
Nice hotel, big room and friendly staff. The staff are accommodating to request to decorate the room for our anniversary celebrations. It would be better if could get free upgrade from the hotel for special occassion.