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2015

Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Cotai, Macau, Macau

Excellent 8.3
Based on 13018 reviews

Recent customer comments

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Excellent



based on 13018 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.1
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.6

Chiaping C.
Taiwan
July 20, 2016
Comfortable room, but "all right" service.
The room is cozy, but each time we contact with employees there is really a bad experience. First, we don't feel their passion for working. Second, if I speak English, even they ask me "can you speak chinese?" 3rd, I ask for a room clean, but the lady spent 8 minutes to confirm my room number again and again. We have stayed there 3 times in 5 years, and we felt more and more disappointed each time. Sorry to say that.... but it's true.

John L.
Hong Kong
July 20, 2016
i believe there are many better choices
1. Carpet & curtain are of dark color & feeling of "not that clean" 2. Choices of fine dining (or just better restaurant) is very limited 3. Fun pool instead of swimming pool (you really can't swim in that sizes) 4. Long queue for checking in/out 5. Poor casino (high min bet, a lots of closed tables/machines, ....)

Su Y.
Malaysia
July 19, 2016
value of money, good location
Room very clean, staff very friendly, good location.

Lim L.
Singapore
July 19, 2016
Hotel BF
hotel bf not so nice

Richard P.
Canada
July 18, 2016
relaxing
good pool - got busy in the afternoon Good location Good breakfast Nice room

LIM C.
Singapore
July 18, 2016
Polite and helpful staff but disappointing shuttle bus services
Staff was very polite, casino was great, but the waiting time for shuttle buses was a little too long compared to Venetian's. Housekeeping was late, around 5pm rooms were still not cleaned, but polite and apologetic staff cleaned up our rooms immediately.

Chun L.
Hong Kong
July 18, 2016
Check in counter
Need to wait about 15mins for check in, jope it would be shorten

Wing C.
Hong Kong
July 18, 2016
family trip
late check out at 1:00, but the key is not open the door before 12:00, need call the front desk change the key.....very trouble!

Choon L.
Malaysia
July 16, 2016
Good Stay
Spacious room and clean. Very enjoyable stay in Sheraton Grand Macao Hotel.

haresh G.
India
July 15, 2016
would not recommend, confused and rude staff.
staff at this hotel are unhelpful, check out, check in very time consuming . the bed uncomfortable. the staff very confused.