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Excellent 8.3
Based on 2774 reviews

Recent customer comments

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Excellent



based on 2774 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 7.5

Lee W.
Malaysia
December 22, 2015
Its a nice hotel for stay
Casino, Location and Service

Mei L.
Malaysia
December 22, 2015
Comfortable and convenient place for everything.
Food, location, service
Great, comfortable and convenient.

Amanda F.
United States
December 21, 2015
Temperature issues
Location, location, my room
The location is perfect! The room was nice and my view was great. However, I was promised a beautiful pool, and I swear that I read that it was heated. This was a huge selling point for me coming from a cold climate, and with my limited space, I packed my swimsuit and cover-up. Not only was the pool not heated, but the jacuzzi/spa was not heated. What?!?! Also, as I've found in many hotels in China, one does not have control of temperature in one's room. A very nice nonEnglish-speaking employee came to help, and attempted to convey that after the sun would go down, the temperature would get to my requested 17 degrees Celsius (via a central air panel that is in the room). Not once during either of nights that I stayed did the temperature ever get below 20.5 degrees at night. Once the sun came up, the temperature did drop, but I did not require the lower temperature during the day. I can not sleep at 20.5 degrees at night, and therefore did not sleep well. I would like to refer to multiple scientific studies that find that optimal sleeping temperature is much closer to 17 degrees than 20.5 degrees.

Kolly K.
China
December 21, 2015
wonderful hotel
location、food & service

Maria V.
United States
December 16, 2015
Great Hotel
Room, casino, ambience

Therese G.
Philippines
December 15, 2015
Good stay
The fact that it was just walking distance to cultural attractions make it easy for tourists. The room was perfect. The staff were nice and courteous.
My mom and I had a good stay. The room was clean and fresh-smelling. The location was just right.

Luzviminda V.
Philippines
December 15, 2015
President/CEO
The ambiance very nice & near to shopping area
Its nice excellent the pilipino staffs are grat

CheeFeen C.
Malaysia
December 13, 2015
Nice
Good

Tan S.
Malaysia
December 08, 2015
Wonderful Stay
Grand, Clean, Value for money
Excellent stay. The room and bathroom was spacious and clean. Good location as well :D

Un T.
Macau
December 01, 2015
Great and convenient
cleanliness, prompt customer service, ideal location
We had a great time in Macau. This is my third time staying at Ponte 16. Customer service there is always prompt and excellent. We had problem with the room wifi and they agreed to change the room for us.