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Excellent 8.3
Based on 2834 reviews

Recent customer comments

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based on 2834 reviews
  • Cleanliness 8.8
  • Facilities 7.8
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for money 8.0
  • Food/Dining 7.5
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September 28, 2015
Convenient location (though neighborhood is with very busy traffic), rooms are clean and breakfast buffet with good food choices.
The check in process was smooth and not much of a wait, room was clean. The hotel has a very strong aroma to it, both at the lobby and the rooms hence for travelers with sensitive nose or respiratory allergy it may not be a good idea. We had a pleasant breakfast buffet. Transport (shuttle) to and from Ferry Pier to the hotel was very disappointing, compared to other hotels in the Taipa area who have an almost back-to-back shuttle service with minimal wait time, we had to wait 20+ minutes (front desk staff claimed 15 min per shuttle), lucky we got on and could catch the ferry, but the 15 seater shuttle disappointed many who are still waiting in line and probably would have 'missed their boat'.

Cheuk L.
September 24, 2015
Good hotel
Nice room

Ashley C.
September 23, 2015
Club Lounge Uograde - fantastic
Club lounge, luxury hotel.
Had a fantastic stay at this hotel. We were upsold a club room uograde when checking in, best thing we could have done, totally worth it. The afternoon tea arrived in a luxury box, included macaroons and sandiwiches etc + lovely coffees/teas. cocktails/wine/beers/food in the evening were fantastic. Pool was lovely, overalll a great stay, with friendly/helpful staff.

Kok C.
Hong Kong
September 21, 2015
Gym pool and casino

Hau Y.
Hong Kong
September 19, 2015
It is a comfortable and grand place.
The hall is grand and have plenty of comfortable chairs for travellor. The room is big enough and the facilities are all good. The service is well and quick.

Hong Kong
September 18, 2015
A good stay
Location, Suite and friendly staff
Got a promotional price to upgrade from King to Suite. Very good value for money and friendly staff.

Kwok L.
September 17, 2015
Sofitel Macau at Ponte 16 Hotel
MJ, town center
Very good

Tracy P.
United States
September 14, 2015
Best hotel for the value
Excellent hotel
Best hotel for the price but not the best location. Everything at the hotel was great: food, staff, pool, casino. Enjoyed my stay.

Shoo C.
September 12, 2015
Nice and Clean Hotel
Strategic location, cleanliness, Comfort
This hotel is relatively new, the location is very strategic and convenience. The room is big, the air conditioner is cold.

joanne C.
United Kingdom
September 11, 2015
Nice hotel
clean, friendly staff
We only stayed for one night but it was a comfortable stay. Some of the attractions were within walking distance. However, the hotel's shuttle bus service was very limited ( hotel to ferry terminal). It was harder for us to go other parts of Macau ( we wanted to go to the Venetian and the City of dreams for the water show). Apart from that, cleanliness and staff performance were great.