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Excellent 8.3
Based on 2774 reviews

Recent customer comments

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Excellent



based on 2774 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 7.5

Shum F.
Hong Kong
July 28, 2015
guys! check out time is 11am
location
usually check out time is 12pm and it will usually let guests to stay for late check out say 1 or 2pm, but guys! this hotel you must check out at 11am sharp or they will knock on your door sharp at 11am. terrible

Sau H.
Hong Kong
July 27, 2015
Rigid
Sofitel Macau at Ponte 16 Hotel
Check out time is 12 noon. They lock up our room before noon. We ask why, none of the staff explain. I would not recommend this hotel as there are more friendly hotels around. Even though there are four lifts, it is not enough to serve the needs of hotel guest n restaurant / function guests. It always takes 10 minutes waiting. With all of these n high price, there are lots of choices.

LAU P.
Hong Kong
July 27, 2015
Just felt comfortable but not a luxry experience.
Room cleanness, good location, good river view
Too many people entry hoet from outsides, restarant puffle is continental but type of foos is not sufficient and gobalize. Lift need to waiting too long even not in peak hours. Outside people not from room guest can easy follow room guest to reach each floor even they did not hold any room key. Swimming pool too small and no one clean before opening hour.

kwai C.
Malaysia
July 26, 2015
very nice hotel to stay in Macau
good location, good services, good envirorment, got free shuttle
i feel great to stay in this hotel. it is very convenient walking distance to restaurants, shop and sight seeing point. there are very convenient free shuttle provide by hotel to ferry terminal. at that ferry terminal, there are lots of free shuttle can connect to various casino and hotel.

Ang K.
Singapore
July 26, 2015
shampoo,condition bottle difficult to squeeze out.
the taxi station has the best service .Room service staff very courtesy.
Slipper should change every day. coffee/tea mug should be wash clean. all room information leafet should just place in a area, not at every location. No clear tourist attraction around the area or public transportation information. Overall stay, just above average.

Chan K.
Singapore
July 20, 2015
Good
It provides free upgrades to penth house

zicai F.
Australia
July 19, 2015
Not bad
Comfortable, Good amenities and was clean
The location was not bad but it was not great. Room was really big and comfortable but reckon it was not good value for money. Most importantly it was clean which was good!

Christiaan S.
Netherlands
July 19, 2015
Short stay weekend break
Attentive and curtious housekeeping, better then average amenities, room size
Pleasent stay for two nights, proper value for money (macau standards). Spend most of the time outside, so did not make much use of their facilities.

Carmen L.
Hong Kong
July 17, 2015
A hotel crowded by Chinese
Nice Staff Food price reasonable Good Location
Perhaps the hotel is launching a promotion, it is very crowded. Because there were many guests, the pool was just suitable for soaking instead of swimming. Actually, the pool was not big, the deepest level is just 1.2 m, plus lots of Chinese families staying/standing in the water, I don't feel the pool will be suitable for a swimmer. The cleanliness and comfortably of the hotel was also affected by too many guests whom did not pay too much consideration to others. However, the staff are nice and polite, I think they are the best asset of this hotel.

Xin L.
Singapore
July 17, 2015
Really pleasant and love it!!
The bathroom, the view and service!
Upon check-in, we received an upgrade to the executive floor. Great service from staff, she answered all the questions I have regarding the area that are not related to the hotel. We requested for late check out too and was really glad that the hotel allowed us to. The bathroom is really big and nice, there is also a tv in there. Had a really relaxing hot bath while watching a movie. Overall a really nice experience. Would be flying to Bangkok next month and I'll definitely book my accommodation at Sofitel.