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Excellent 8.3
Based on 2733 reviews

Recent customer comments

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based on 2733 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Staff Performance 8.6
  • Value for Money 8.0
  • Food/Dining 7.5

10 tsz L.
Hong Kong
December 15, 2014
Worth to the price
good location, good service, good environment
good location, good service, good environment

8 Jade C.
December 10, 2014
Stay at sofitel
the service of the staff is good, room is clean and nice, walking distance to senado square and ruins of st paul
The room is nice and the staff are very helpful and friendly. However the water flushing system of the toilet needs improvement as the toilet cannot be flushed properly.

6 Wong N.
December 10, 2014
Do not really meet 5 star standard
maybe only location

8 Jullian G.
December 05, 2014
Good Hotel to stay
Staff, Location, Hotel Condition
it's walking distance to the main tourist spot.

8.7 Michelle T.
December 04, 2014
Compliments to frontline staff
Front Desk staff, Cleanliness, Room Amenities
Good: - Very clean - Location was okay, walkable distance from the central attraction - They use Loccitane products, so everything smell real nice - they have staffs station around assisting in your queries while you're Q-ing for check-in. Special compliments to JUNE, who was on duty out at the lobby on 24th Nov morning. We had a particular square where we wanted to go, and she was able to recognise the place just from a photo from us (we had no idea where it was, our photo only show the design of the tiles on the square). Kudos to her knowledge of Macau. (side note, those staffs at the front desk would need to smile more though. Not that they are rude, but they look tired.) Areas for improvments: - shuttle service: due to bad traffic, it was a long wait for the shuttle service from macau terminal to hotel. A mini bus was used. It's okay for traveling from ferry terminal to hotel but without baggage. If you have big baggage, it might be a little inconvenient.

8.7 ilya Y.
December 03, 2014
great experience
nice big room, great location, friendly staff
Overall the stay was great. room is clean and big, friendly staff . Location is very convenient. Hotel amenities are alright, however the spa seemed overpriced even though we enjoyed its services.

8.7 Boey H.
December 02, 2014
An enjoyable holiday
reception, hostess, housekeeping
well received by reception, helpful hostess with well knowledge of surounding area and nice housekeeping that give us a relaxing room to sleep

10 Hoo K.
December 01, 2014
Clean and Confort

9.7 Min W.
November 30, 2014
good location
clean,good service,good location

7.3 Soviena T.
Hong Kong
November 28, 2014
So Macau Sofitel
Shuttle arrangement, nice breakfast, location