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Excellent 8.3
Based on 2766 reviews

Recent customer comments

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based on 2766 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 7.5

Janice T.
United Kingdom
October 01, 2014
pleasant stay
comfy room. luxurious. near inner harbour.
very nice stay. was our anniversary and sofitel prepared macaroons & chocolate for us which was a very pleasant surprise :) comfy bed, comfy luxurious room. the only thing was that the shuttle to pier was a bit too infrequent - we waited for almost 25 mins and nearly missed the ferry!

serena L.
October 01, 2014
value for money
cleanliness, walking distance to the central square and efficient front desk staff
Had the corner room on high floor. the view of the harbour is great and the staff at the front counter is really efficient even with a long-Q. Value for money

hock C.
October 01, 2014
Fantastic Hotel but lousy location
I have a problem with housekeeping for the 7 days there.. they will ring my doorbell at 9am to do housekeeping. I am on holiday n i want to sleep late n being woke up even i have the DNB on. Also no replenish of the hotel necessities just bcos i stayed there 7 nites. Other than that.... hotel is fantastic. Though location wise is lousy... the hotel transport can take max 12 -14 people only n have to wait at least half an hour to the ferry terminal. Hard to get taxi as well at the hotel.

September 30, 2014
Overall are good
Traffic. Location. Clean
Traffic is very convenient, the most popular place in the region of the island of Macau .

Lindsay E.
September 29, 2014
Luxurious hotel in the centre of town
club benefits, pool, and location
The hotel was very well decorated. We stayed in the club floor and the staff there were amazing! IT was my partner's birthday and they provided us with a complimentary cake! The pool was really nice although a bit small and there could be more lounge chairs. The service at Mistral restaurant was awful but the setting was beautiful.

Kah C.
September 29, 2014
Really a luxury hotel
Luxury feel, friendly staff and worth the money
My staff at the Sofitel Macau was great... the staff are friendly... they response really fast on all my request. Manage to get a room with Macau Tower view... Surrounding full with eatery place...

Helen C.
September 29, 2014
Good Services
Cozy Room, Friendly staffs and Nice seaview
Good services, nice room and friendly staffs. The hotel that we stay in was very cozy and with nice seaview

Hiu L.
Hong Kong
September 27, 2014
Good location
Location, Cleanliness, Room comfort
Very good location!! Easy to go to the town!

Gwee K.
September 25, 2014
Great experience for our staying
Good service, comfortable room, friendly staff
Overall for the hotel services are great, but the hotel shutter bus services to/from ferry terminal is very poor and requires to improve.

Stanislav K.
September 25, 2014
Classy all the way
Comfortable room, friendly staff, location
Our stay in Sofitel was excellent. Everyone is friendly and the hotel is in nearly perfect condition. Impeccably clean and charming, this hotel was a symphony from check-in to check-out. Objective suggestions: steam room (male) too hot and ground level casino too smelly (smoking section - might be worth to rethink the ventilation system in that area). Subjective dislike: Too many mirrors ;) Excellent free shuttle bus service (very functional - use it!) and kudos on having maybe the best concierge crew over there.