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Excellent 8.3
Based on 2728 reviews

Recent customer comments

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based on 2728 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Staff Performance 8.6
  • Value for Money 8.0
  • Food/Dining 7.5

9.3 Anthony W.
September 23, 2014
Amazing Hotel!!
Location , Room amenities, Service
Amazing! So So Happy with the King Superior Room i was upgraded because of a shorter stay 13hrs The staff were so helpful and friendly.... The room was the best i have stayed in and I've stayed in many hotels in my time!! The best !!

9 Ting M.
Hong Kong
September 23, 2014
Value for money
Location , Staff and Food
Great location , just 10mins walk to diff. tourist spot. Staffs are nice and friendly.

9.3 Michael S.
September 22, 2014
Great mansion
Great. Will go again.

7 Gabrielle B.
United Kingdom
September 22, 2014
There are better places to stay in Macau
Location to fireworks, comforatable rooms, close to old town
We stayed here overnight and booked here to be within walking distance of the fireworks festival. It was fine, comfortable rooms and five star quality but if you are not fussed about this location, then I would suggest you book a different hotel. The service levels were not great (check in, rendez vous bar, reception). The hotel only has one small minibus to shuttle you to the hotel and when it is busy, you have to wait a while to get on to the next one - all other 5 star hotels have bigger buses or more frequent timetables. They dont have any shuttles to take you between other hotels, so quite difficult to get around.

8.3 Catherine M.
September 21, 2014
relaxing getaway
the hotel has a very good ambience, relaxing atmosphere and the food is satisfying. staff at the reception were really pleasant. the true gem of this hotel are their staff who made us feel at home.
truly worth what we spent.will definitely reccomend it and most likely stay there again on our next visit to macau

9 Alireza S.
United Arab Emirates
September 21, 2014
perfect stay
location, rooms, food
I have stayed at this hotel before and when some one return somewhere, it means that he has enjoyed his stay. I also recommend it to my friend and booked a room for him as well. The location is very good and rooms are beautiful. you fell peaceful here. also I tried food this time and it was delicious and memorable. My friend also enjoyed a lot.

8.3 Alireza S.
United Arab Emirates
September 21, 2014
recomend it !
location, staff, again location !
The best thing about this Hotel is its location. You could easily access everywhere from this point. Also very beautiful designed rooms and staff are very helpful. You won't regret staying at this hotel. totally recommend it !

8.3 Genevieve O.
September 21, 2014
pleased with the hotel
location, cleanliness, spa
I really enjoyed my stay at sofitel. The room was comfortable and spacious. Toilets were clean, had good amenities. Wifi in the room was good. Used the spa and the business centre. The spa was refreshing but a little expensive. Business centre was functional, although the computer and internet was relatively slow. I enjoyed the hotel and facilities much. It is also a 15 min walk to the square and 20 mins walk away from the ruins of st paul, and macau museum.

8.3 Alireza S.
United Arab Emirates
September 21, 2014
impressive stay
location , room comfort, staff
I have left there with good memories. I've enjoyed my stay. The location was good and Hotel was very beautiful and impressive. You feel comfort and relax during your stay. I recommend it.

6 JD B.
Hong Kong
September 20, 2014
An Overpowering "Fragrance"
Location and View
The room was clean and comfortable and of a decent size adequately provided with comfortable bedding and the air-conditioner was efficient. We had a nice view of the Inner Harbour from a high floor. The bathroom was clean and well-provided with toiletries and towels, with both a bath and a shower. However, we did find a long black greasy hair, that belonged to neither of us, in the folds of a "clean" towel, and the toilet blocked rather easily in normal use. We had asked for and were given a room on a non-smoking floor, but we found that the whole hotel including the reception area of the hotel and the lift lobbies and the corridors leading to our room (but not the room itself, thankfully) had a cloying smell of what we at first took to be very heavy duty air freshener, but which were later informed was the hotel "fragrance". We found the smell to be very unpleasant, and so we spent as much time as possible out of the hotel: for example, rather than taking evening meals there as we had originally intended, we ate out. We supposed that the "fragrance" was used in an attempt to mask the stench of tobacco smoke from the casino and various other places; whatever the reason it was used, it spoilt what would otherwise have been a pleasant stay.