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Excellent 8.3
Based on 2781 reviews

Recent customer comments

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based on 2781 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 7.5

Helen C.
September 29, 2014
Good Services
Cozy Room, Friendly staffs and Nice seaview
Good services, nice room and friendly staffs. The hotel that we stay in was very cozy and with nice seaview

Hiu L.
Hong Kong
September 27, 2014
Good location
Location, Cleanliness, Room comfort
Very good location!! Easy to go to the town!

Gwee K.
September 25, 2014
Great experience for our staying
Good service, comfortable room, friendly staff
Overall for the hotel services are great, but the hotel shutter bus services to/from ferry terminal is very poor and requires to improve.

Stanislav K.
September 25, 2014
Classy all the way
Comfortable room, friendly staff, location
Our stay in Sofitel was excellent. Everyone is friendly and the hotel is in nearly perfect condition. Impeccably clean and charming, this hotel was a symphony from check-in to check-out. Objective suggestions: steam room (male) too hot and ground level casino too smelly (smoking section - might be worth to rethink the ventilation system in that area). Subjective dislike: Too many mirrors ;) Excellent free shuttle bus service (very functional - use it!) and kudos on having maybe the best concierge crew over there.

Hong Kong
September 25, 2014
location, decor, shuttle bus service

Anthony W.
September 23, 2014
Amazing Hotel!!
Location , Room amenities, Service
Amazing! So So Happy with the King Superior Room i was upgraded because of a shorter stay 13hrs The staff were so helpful and friendly.... The room was the best i have stayed in and I've stayed in many hotels in my time!! The best !!

Ting M.
Hong Kong
September 23, 2014
Value for money
Location , Staff and Food
Great location , just 10mins walk to diff. tourist spot. Staffs are nice and friendly.

Michael S.
September 22, 2014
Great mansion
Great. Will go again.

Gabrielle B.
United Kingdom
September 22, 2014
There are better places to stay in Macau
Location to fireworks, comforatable rooms, close to old town
We stayed here overnight and booked here to be within walking distance of the fireworks festival. It was fine, comfortable rooms and five star quality but if you are not fussed about this location, then I would suggest you book a different hotel. The service levels were not great (check in, rendez vous bar, reception). The hotel only has one small minibus to shuttle you to the hotel and when it is busy, you have to wait a while to get on to the next one - all other 5 star hotels have bigger buses or more frequent timetables. They dont have any shuttles to take you between other hotels, so quite difficult to get around.

Catherine M.
September 21, 2014
relaxing getaway
the hotel has a very good ambience, relaxing atmosphere and the food is satisfying. staff at the reception were really pleasant. the true gem of this hotel are their staff who made us feel at home.
truly worth what we spent.will definitely reccomend it and most likely stay there again on our next visit to macau