Back to hotel info

Excellent 8.3
Based on 2835 reviews

Verified traveler reviews

Filter by traveler type

based on 2835 reviews
  • Cleanliness 8.8
  • Facilities 7.8
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for money 8.0
  • Food/Dining 7.5

Hong Kong
September 20, 2014
An Overpowering "Fragrance"
Location and View
The room was clean and comfortable and of a decent size adequately provided with comfortable bedding and the air-conditioner was efficient. We had a nice view of the Inner Harbour from a high floor. The bathroom was clean and well-provided with toiletries and towels, with both a bath and a shower. However, we did find a long black greasy hair, that belonged to neither of us, in the folds of a "clean" towel, and the toilet blocked rather easily in normal use. We had asked for and were given a room on a non-smoking floor, but we found that the whole hotel including the reception area of the hotel and the lift lobbies and the corridors leading to our room (but not the room itself, thankfully) had a cloying smell of what we at first took to be very heavy duty air freshener, but which were later informed was the hotel "fragrance". We found the smell to be very unpleasant, and so we spent as much time as possible out of the hotel: for example, rather than taking evening meals there as we had originally intended, we ate out. We supposed that the "fragrance" was used in an attempt to mask the stench of tobacco smoke from the casino and various other places; whatever the reason it was used, it spoilt what would otherwise have been a pleasant stay.

September 20, 2014
good hotel
service is good, comfortable, room style is nice

Christine H.
September 16, 2014
All Good.
Nice Service and Food. Cozy Bed.

Pui T.
September 15, 2014
Sofitel Macau at Ponte 16 Hotel
good location,

South Korea
September 15, 2014
Very comfortable.
Comfy and clean.
The hotel was comfortable and clean. Only the location was betwixt and between. It was neither far nor near to walk to the Senado.

Fong S.
September 14, 2014
Nice hotel!
Comfortable room, nice lobby, clean
The hotel room is very nice and big enough. 4 people can actually stay in a room for 2!

Tae C.
South Korea
September 12, 2014
It is really good
It is closed to Senado square. Swimming pool is small, but enough to enjoy. In addition, you can enjoy sunset.
Good, Clean, and comfortable

yunju N.
South Korea
September 12, 2014

Evelyn A.
September 11, 2014
Amazing Stay
warmth welcome, clean and world-class rooms, friendy staff
After getting lost where we had a non-scheduled city tour at 11PM, we were warmly and happily surprised by the fabulous welcome bed, rose petals all over the room and one of the best chocolates we have ever tasted. We informed the hotel when we booked that we will be celebrating our 40th Wedding Anniversary in Sofitel Macau at Ponte 16. This hotel is so great that they took time and care to make sure we were welcomed and that we were given a good view of the harbor. We will definitely book in this hotel over and over again.

Jonathan L.
United Kingdom
September 11, 2014
Great staff and friendly helpful staff. Great.
Staff. Rooms on the club floor. Attention to detail.
Just a great enjoyable stay.