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Excellent 8.3
Based on 2768 reviews

Recent customer comments

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based on 2768 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 7.5

Ho Y.
Hong Kong
June 24, 2014
Mostly eating and casino
tub, bed and casino

Tan C.
June 19, 2014
Big and Clean Room
Nice city view, good location and friendly staff

Wai C.
Hong Kong
June 18, 2014
cozy and convenient
cozy and good location
cozy good shopping and gambling

June 17, 2014
Pleasant stay but disappointed with hotel service.
Strategic location at the center of city. Close to Macau's historical quarter and local restaurants. Nice room.
Pleasant stay at Sofitel Macau At Ponte 16 for 5 nights. However, disappointed with hotel's service. We have to check out at 7.30am to catch our flight to Malaysia (Kuala Lumpur)and we were surprised that there was only one staff working at the concierge work desk and no other staffs neither bellboys standing at the entrance door. After checked out,my husband was asking the officer is it possible to get a cab for us to airport. And she directed us to use the elevator to ground floor to get a cab ourselves. My husband and I were kinda mad as we had 2 baggage to carry and 2 big packets of souvenirs to be given away for relatives and friends. How are we supposed to manage to carry our stuffs down? Anyway, we managed it without anyone help. When we reached down the hotel taxi stand, there was no bell boy or hotel’s staff there and my husband has to go down the road and get a cab. It's ridiculous for a luxury hotel does not respond to the guest’s needs.

June 17, 2014
Wonderful experience
The spacious room size 24 hour room service Comfy bed
It was fantastic and I enjoyed my stay in the hotel. The only downside was that the waiting time free shuttle bus was way too long. The hotel may wan to consider upsizing their bus capacity.

Tharinee S.
June 16, 2014
Convenient and cozy
Location Room Drinks

Timothy E.
United Kingdom
June 16, 2014
Very good
Pool and room
Very good recommended..............................

Michael L.
June 12, 2014
Nice scenery

June 10, 2014
This hotel is very nice,comfortable.clean.nice
Clean,Comfortable,good location,near attraction place.

June 09, 2014
good and nice service
good and nice service