Back to hotel info

Excellent 8.5
Based on 17074 reviews

Recent customer comments

Filter by traveler type

based on 17074 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

Cyntia N.
June 26, 2016
Good service
Big room with the good service, very satisfied with this hotel.

roni E.
June 26, 2016
all in entertainment
excellent receptionist assistant for check-in, hotel with a huge room, after step out from the elevator we can see the casino, free city shuttle bus around the city

Justin C.
United States
June 26, 2016
Great resort hotel, but starting to show age
I stayed here year before and it's been in decline since then. Time for a refresh. Great staff, though.

Maria A.
June 25, 2016
Location ok but the food especially in cafe deco sucks!
Breakfast cost not worth it!

June 25, 2016
The facility. The location.
It was very comfortable to stay at The Venetian Macao Resort Hotel. It's very worthy for the money we pay. Great!

Katherine G.
June 24, 2016
Nice hotel room but gym is too far from north building
The hotel room and the shopping area is very nice. It is inconvenient to go to the gym and pool when you are checked in at the north wing. The bathroom looks clean but the toilet stinks and the carpet has stains. I like the express check out system with the drop box.

Siew W.
June 24, 2016
Excellent Service
The hotel provided excellent services. My mother was admitted to hospital and the services provided by the hotel staff and management was excellent. No word could describe my appreciation to hotel staff and management team.

Harmony M.
June 24, 2016
Unbelievable ambience
Just staying here is an experience in itself. There is so much attention to detail in the decor. This is more European than Europe! There is a photo opportunity around every corner, both indoor and outdoor. The staff is very friendly and helpful. The shopping mall is absolutely delightful to stroll through, not only because of the excellent copy of Venice, but also because it has many normal, affordable stores, not just high-end luxury brands.

hosung K.
South Korea
June 23, 2016

Siet J.
June 23, 2016
Beautiful hotel
The hotel and room is very big and beautiful. The reception staff was very nice and helpful. We have no complains in regard to the room and hotel . However, we were really annoyed with their staff at the pick up point. We arrived at the terminal with two small children and a couple of luggages. We use their bus to the hotel , we did not see the queue so we went straight to the bus. Their staff(old guy) shouted at us loudly and rudely like he was going to beat us up for not being in the queue. Why can't he tell us politely and show us the queue instead of being so rude? We have never been queue jumpers and would have been more than willing to be in the queue if we saw it earlier. The hotel should have more training for their staff at this level as our first impression for the hotel has dropped to zero at that point and luckily we were greeted by a good and polite reception staff or else I would rate the hotel with low marks.