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Excellent 8.5
Based on 16840 reviews

Recent customer comments

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based on 16840 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

4 Kwee G.
December 12, 2014
The worst ever hotel I stayed!
The Front Office Manager and the housekeeping staff
We supposed to have free Wifi in our hotel Suite room when we booked this package, but when we check in, we realised it was chargeable. We told the staff what happened and they waived it for us free. Also, every night I have to change my Suite room because of my toilet bowl was not functioning well as it was choked everytime whenever we used it! Can u image we had to go down and use the hotel lobby toilet instead of our own private toilet? The Front Office Manager upgraded us to a better Suite room on the third night with two toilet bowls but one of them was not working well again! The free breakfast buffet was not worth the money too as it had limited choices of food to choose from and we didn't use the coupons on the following days. We felt that we were being cheated by your service! We were also very unhappy and disappointed with the hotel facilities but the staff service was excellent!

8.3 Cheng K.
December 12, 2014
Satisfied guest
Room spaciousness, location and service.
I was taken ill suddenly and not able to be there. My friend exclaimed it's such a luxurious hotel. It's my wish to stay at this hotel thus had booked it. Anyway I hope to stay there sometime in 2015.

10 Navin G.
December 10, 2014
superb hotel & casino
luxuries / casino / entertainment

9.3 Sze L.
December 10, 2014
Shopping, location and f&b

9.7 Edgar L.
December 10, 2014
Whlolesome place to stay
Clealiness, courteous staff and value for money
Its great hotel to stay, everything in it is good.

9 House C.
December 10, 2014
a unforgettable experience in Malcao
Room, shopping, food

8.3 Samuel Y.
December 10, 2014
Great stay
Clean, Huge room, Huge toilet

10 Jenrix F.
December 09, 2014
The best!
Very nice hotel, hotel staff are good, rooms are big..
The best hotel so far we stayed in, truly a 5 star hotel! Kudos to Russel Salangsang for accomodating us, oh by way thank you for the complimentary cake delivered to our room for our 10th wedding anniv!

7.7 Hoi T.
December 09, 2014
a bit old but overall is good
location, shuttle bus, food
good restaurants, good food. hotel room a bit old.

7 Lim L.
December 09, 2014
Free wifi NOT provided
big room, foodcourt, shopping
Overall satisfy except free wifi not provided