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2015
Excellent 8.5
Based on 17077 reviews

Recent customer comments

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Excellent



based on 17077 reviews
  • Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.1
  • Food/Dining 7.8

Anna L. from Philippines
Families with young children
Stayed one night in December 2014
Best Hotel in Macau
The Lobby , The Park and The Shops
Reviewed December 13, 2014

Salud A. from Philippines
Families with young children
Stayed one night in December 2014
Overnight stay
The rooms are fantastic! They have free shuttle buses to most of the important places. Efficient baggage service
The room was much more than I expected. Very well maintained.
Reviewed December 13, 2014

wei L. from Malaysia
Families with young children
Stayed one night in December 2014
very good
nice, clean and huge
Excellent
Reviewed December 13, 2014

Kwee G. from Singapore
Families with young children
Stayed 3 nights in December 2014
The worst ever hotel I stayed!
The Front Office Manager and the housekeeping staff
We supposed to have free Wifi in our hotel Suite room when we booked this package, but when we check in, we realised it was chargeable. We told the staff what happened and they waived it for us free. Also, every night I have to change my Suite room because of my toilet bowl was not functioning well as it was choked everytime whenever we used it! Can u image we had to go down and use the hotel lobby toilet instead of our own private toilet? The Front Office Manager upgraded us to a better Suite room on the third night with two toilet bowls but one of them was not working well again! The free breakfast buffet was not worth the money too as it had limited choices of food to choose from and we didn't use the coupons on the following days. We felt that we were being cheated by your service! We were also very unhappy and disappointed with the hotel facilities but the staff service was excellent!
Reviewed December 12, 2014

Cheng K. from Singapore
Solo travelers
Stayed one night in November 2014
Satisfied guest
Room spaciousness, location and service.
I was taken ill suddenly and not able to be there. My friend exclaimed it's such a luxurious hotel. It's my wish to stay at this hotel thus had booked it. Anyway I hope to stay there sometime in 2015.
Reviewed December 12, 2014

Navin G. from Thailand
Groups
Stayed 2 nights in May 2014
superb hotel & casino
luxuries / casino / entertainment
Reviewed December 10, 2014

Sze L. from Singapore
Families with older children
Stayed 4 nights in December 2014
Great
Shopping, location and f&b
Great
Reviewed December 10, 2014

Edgar L. from Philippines
Couples
Stayed one night in December 2014
Whlolesome place to stay
Clealiness, courteous staff and value for money
Its great hotel to stay, everything in it is good.
Reviewed December 10, 2014

House C. from China
Couples
Stayed one night in July 2014
a unforgettable experience in Malcao
Room, shopping, food
Reviewed December 10, 2014

Samuel Y. from Singapore
Couples
Stayed one night in December 2014
Great stay
Clean, Huge room, Huge toilet
Reviewed December 10, 2014