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Excellent 8.5
Based on 16835 reviews

Agoda Verified Reviews

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based on 16835 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Staff Performance 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

5.7 LUI C.
Hong Kong
September 27, 2014
(1) room is big enough, (2) the view is good, (3) some staff are polite
The reminder for paid Hollywood movie is not clear. When I checked out around 10:30 a.m. on 22nd September 2014, I told a female staff named Betty at South check-out counter that my family member did not find any reminder about the word "paid" for watching Hollywood movie. That female staff Betty said that it was fault of my family member and claimed that it was written in English. After hearing that, I felt that it was very disappointed with such attitude. Although it was not a huge amount, it is a so-called 5 stars hotel. How can such an attitude and answer is replied to a customer? Disappointment is the word I can use to the service I received at the hotel.

9 William W.
September 26, 2014
Absolutely Recommended Hotel
The building is great, nice Interior, superb services

8.7 William W.
September 26, 2014
Very Great Hotel
Nice Facilities, Great Interor, Very welcome services

6.3 Allye L.
September 26, 2014
Casino Hotel, Free Shuttle Bus
Free Shuttle Bus , Spacious Room , Located near to airport
I had a so so experience with the hotel check in process. Normally check in to a pre-booked and paid room thru agoda may take maximum 5-10 min. It took me about 25 min just to finish check in procedure. In additional, the room was really dusty and disappointing. The good point is hotel guest can take free shuttle bus to the Golden Sand Hotel which is located in Macao Town( near to Ruins of St.Paul) . This may save certain amount of transport fee.

9.7 Yap K.
September 25, 2014
Great Hotel
love its location
Very Good

9 Craig P.
September 25, 2014
Large .. Large .. Large
Large rooms Large shopping area Larger Casino
It was prefect... Needed longer 5-7days more

7 Wai T.
Hong Kong
September 25, 2014
Expensive, and the hotel getting old
big, comfortable,

8.3 OU W.
Hong Kong
September 25, 2014
Best hotel
Very nice and big room
Very good room

8.3 WEE L.
September 25, 2014
1. Fantastic design concept and we felt we are staying in Venice 2. Cleanliness is good standard 3. Room is very spacious
Room is cosy and comfortable except we felt there is insufficient room light and the toilet lighting too bright. Room key should be scan system including "Privacy" or "Do Not Disturb" should be electronically installed other than using paper card. There is one inconvenience which is the security guard keep checking my son's and daughter's passport because they look younger than their age.Hence, we need to carry passport whenever we walk through the casino to go to our rooms. It would be good to have a system whereby you can "chop" a stamp onto our hands and scan it wherever we pass by casino or use a wrist banner round the hand.

4.7 Angel C.
September 25, 2014
Have to improve room cleaniness
none that I can think of.
This my first and my last stay for Venetian Macao.