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2015
Excellent 8.5
Based on 16982 reviews

Recent customer comments

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Excellent



based on 16982 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

Tan P.
Singapore
October 27, 2014
Nice ambience
Good food, Best casino, Excellent room

Edmund N.
Australia
October 27, 2014
Good
Room service, phone support staff and cleaner
Good

Wong W.
Singapore
October 27, 2014
Spacious Room (Suit)
Spacious Room. Budget foodcourt.
Comfortable stay for my family, although it's crowded and rowdy guests at the West wing. It' worth the money.

Renee C.
South Korea
October 27, 2014
So so - very crowded
Location. Shuttle. Clean.

Maya J.
Indonesia
October 26, 2014
Very friendly staff, nice and big rooms.
Friendly staff at reception and housekeeping, bog rooms, complete amenities.
Very nice housekeeping staff, they knew I have a baby so the gave me lots of drinking water stock. The receptionist was very friendly and attentive. Just that I prefer the hotel with hand held shower for me to shower my baby easier. Others was satisfying.

Yong S.
Malaysia
October 26, 2014
Fantastic suites room !!!
suite/room decor, suite/room comfort, hotel coach from jetty
Everything is just great...The only down side is no free in-room Wifi....

how W.
Malaysia
October 25, 2014
Nice
Beautiful , clean
So beautiful view... Make me like home.but I leave something in the room when I check out

Rally D.
Philippines
October 25, 2014
The suite was large and comfortable.
Location, space, view
I was very delighted with my stay here. The receptionist name John (Filipino) was very friendly. The staff were great (cleaning staff, concierge, doorman). I only wished that they provided free wifi for guest. I wasn't able to check the pool, maybe next time. Maybe they need to upgrade one of the tv (located in the living room) as it's an old type, although it was working. I would have liked it if the security is a bit more tight (provide cards in order to use the elevator. Sadly, the battery of the door lock ran out, so we had to wait for a repairman to fix it. But the cleaning lady was so helpful and tried to help to her best ability (lack of English).

Robert K.
United Kingdom
October 25, 2014
Great getaway
food nightlife and shopping was amazing, don't even have to leave the hotel

Candice H.
Philippines
October 24, 2014
An attraction on its own
Location, Attraction and room size
The hotel is HUGE and there are so many things you can do inside. You can spend the whole day just going around the shops and enjoying the attraction in the grand canal. They have complete amenities as well. The only thing lacking is that they don't have free WIFI and you have to pay HK$ 160/day to get a connection. As for dining, they offer so many restaurants but not all are good. Rooms are also big and comfortable, bathroom is also big but needs detailed cleaning. It is nice that casinos are now smoke free. Since hotel is huge, it can get confusing when going from one place to another but they provide maps and you can always ask for assistance. They also have express check-outs to avoid queuing during check-outs.