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Recent customer comments

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based on 16759 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Staff Performance 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

6 shalyn Y.
November 18, 2013
over rated hotel
room service, free shuttle bus and shopping
I really cannot accept this hotel provide me fray towels and the room are still equip with crt tv. Nice thing: it is big, it has nice room service dining, the food and service are nice. for the price to stay here, i will choose elsewhere.

10 Chanida T.
November 16, 2013
Very big hotel
Night life, Entertainment, Comfy Room
Rooms are very luxurious and spacious and lots of things to do. Venetian experience was a really a good fun. Casino and Shopping area are quite good. All luxury brands are available here.

2 seiichiro S.
November 11, 2013
Chaotic Disorder Bad Service
Too old furniture, dirty smelling chair, Bad Staff service annoyed by Chinese tourism
This hotel was destroyed by tremendous amount of Chinese visitors. Hotel staff (especially main lobby) were tired and no smile like supermarket casher. It is only after I gave them tips that they remember what customers are to be treated. Luxuary looking buildings and hardwares are nothing if there are only 1 star service. When we arrived at main lobby around noon, there were no place for check-in, we can only see the "Checki out" plate in the reception and hotel staff were shouting to Chinese customers "3 PM --!! 3 PM ---!!" . Yes we arrived a bit earliy. But there are no reception to us. We were shut out of the hotel and we put our baggage to bell boys till afternoon.... such un welcome reception totally destroyed our vacation. No cafe, no hotel lobby lounge, only starbucks and noodle shop.

7.3 Hang C.
Hong Kong
November 12, 2013
Worth a try
Spacious room, free shuttle bus services connecting major points, good baggage service
First time after its opening many years ago. Great value with stay 2 nights for the price of 1.

7.3 Nicholas C.
June 24, 2014
Is huge and nice.
It is so convenient..You will never get boring staying here

8.3 Woo P.
November 11, 2013
It was great!
Room was really huge, fantastic shopping at the hotel itself & lots of free shuttle services to many areas.
The room was clean, huge & well decorated. Shopping was simply at the doorsteps. The casino was also convenient. A lot of free bus shuttle services to many places of interests. We didn't need to spend a single cent on transport. The food court have a lot of food choices too. It was a wonderful stay & would come back again for at least 2 nights - too many things to do.......

6.7 Amanda L.
November 11, 2013
simply splendid!
nice decor and design, great for shopping, great entertainment facilities
Love the decor of the room, and also the huge space! Bathroom facilities are adequate and very nicely designed! Overall, it was a great stay except for the fact that no free wifi service was available.

November 11, 2013
its good Hotel
Check in time takes very long so check in should be faster.

8.7 Agnes S.
November 16, 2013
Excellent stay
Huge room, Clean, Easy accessibility
I have a pleasant stay with Venetian. The room was huge, clean and comfortable. The hotel has many shops and restaurants. The casino is huge. The hotel provides free shuttle bus to many attractions.

8.3 WONG J.
November 13, 2013
Spacious, Duty Free & Free shuttle transfer from ferry port
We need to pay for in room internet wifi! We have paid for the room, why we still need to pay for wifi as a room guest? Others are ok, we are happy to have a thai tv channel available too. Signages to areas are not friendly coz not sure where are the shops or restaurants. All link ways must enter casino and what if family with children wants to have meal in restaurant located in casino? Hope to see more improvements on our next stay.