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2015
Excellent 8.5
Based on 16835 reviews

Recent customer comments

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Excellent



based on 16835 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Staff Performance 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

9 Berzenn U.
Philippines
November 10, 2013
one of the best hotels i have ever been
very spacious room, clean room and comfortable beds.
One of the best hotels i have ever been. The only downside is that you have to pay for a wifi connection and some staff revealed that wifi there was too slow hence, did not care to avail.

8.7 Suharman K.
Indonesia
November 10, 2013
Great and big hotel with great service & facility
Value of money, large room and free shuttle

10 Susan L.
Malaysia
November 10, 2013
Good hotel
Good location,clean, and friendly staff.
Awesome and stratify with service that provided by the hotel.

10 Gary J.
United States
November 10, 2013
Fantastic
Best location, best rooms, best service
Fantastic--will be a repeat visitor. Beds most comfortable I've seen.

6.7 Ho A.
Malaysia
November 10, 2013
No wifi in room.
Big, comfort hotel room.
Hotel too big.. Take long walking distance from one place to another place. No public wifi provided by Venetian.

6.7 WAN L.
Hong Kong
November 09, 2013
expensive and the room can be further improved
spacious room, great view to the galazy casino, comfortable bed
I stayed in the Venetian Macao Resort Hotel a few years agao, so it's my second stay this time. The room is getting older much more quickly than i expect. the towels provided in the washroom look a bit old and a bit brown or grey in colour. The furniture also seem to be a bit worn out and without much maintenance. the speed of wifi is slow. With such an expensive price of a standard size room in a supposedly 5-star hotel, i expect the facilities should be maintained more properly

10 susana R.
Indonesia
November 08, 2013
satisfied with the room
big and clean room, reasonable price, all kind of food
It was great, the casino, shopping, and the foodwas great. Its very convinient to go other places. Casino is huge. The entertainment was spectacular

6.7 Kar L.
Malaysia
November 08, 2013
Big and clean hotel
Large, shopping, Clean
The hotel room was big and clean. We requested connecting room and it was superb large area with both room connect together. Its own a big shopping area in the hotel. All staff are friendly but it take long time to check-in because of lot of people. There is no staff to help us send our luggage to hotel room and we have to walk thru the big shopping areas with our large luggage with a far distance. A bit confuse about the shutter bus. Some of it located in west and some of it located in east.

6.7 Kar L.
Malaysia
November 08, 2013
Large and shopping Hotel
shopping, large, clean
The hotel room was big and clean. Its own a big shopping area in the hotel. All staff are friendly but it take long time to check-in because of lot of people. There is no staff to help us send our luggage to hotel room and we have to walk thru the big shopping areas with our large luggage with a far distance. A bit confuse about the shutter bus. Some of it located in west and some of it located in east.

7.7 Harry A.
Canada
November 08, 2013
great hotel, not so great staff.
size, new, amenities
hotel was great. rooms were way too far away from elevators and swimming pool. The restaurants in the hotel, especially the Portuguese Seafood place was Awesome!!!! Staff really need to learn what service, kindness, and general manners are about, as well as most of the other resort guests. Probably a cultural thing, but nevertheless, the customer is important is a universal thing, isn't it?