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Excellent 8.5
Based on 16979 reviews

Recent customer comments

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based on 16979 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

Alex K.
October 18, 2013
Is convent place special is night light at outdoor
Clean nice comfortable

Jeralyn B.
October 17, 2013
Nice room, Huge beds, best view
It was an incredible stay in our room, the room is huge, clean, has nice view at the Galaxy hotel, clean bathroom & has two large beds the only dis-advantage is no free WIFI, which was supposed to be an amenities in a luxury hotels AND ALSO A LONG WALK ABOUT 5 MINS. TO GET IN AT THE ROOM FROM THE RECEPTION

Anutr Y.
October 17, 2013
Luxury Room, Staffs outside hotel is not helpful
nice room, nice shopping, nice casinos
When get off from the shuttle bus, there was no one to tell us where to go or where to check in. Went inside and ask the counter still didn't tell us good direction just to point inside. Ask the guard in the hall way, none of them seem to speak English. Then we got to a reception for the casino membership They try to ask us to go all the way to the south side to check in, but after telling them we got to the wrong place because their staffs cannot speak english they agree to check us in. The place is too Big and too many day time tourists (not hotel customer), you cannot be very annoy and the staff in the casinos+shopping area aren't being helpful and polite. The hotel staffs are ok. I guess if you didn't really want to try the luxury room they have, then go to a "HOTEL" to really get a good service but not this big and busy place with all this windows shopping tourists.

Lance C.
October 16, 2013
Room looks a bit dated
Casino Casino Casino
Location is a bit off from the main tourist attractions. However, my family enjoyed the gondola ride and restaurants in the hotel. The food court however was overpriced for the type and quantity of food being served. Room furniture is a bit dated and the shower facilities does not facilitate showering for toddlers. Otherwise, thumbs up for the hotel staff. Stay here if you intend to visit the casino only.

Jing T.
October 16, 2013
Awesome stay!
great big room, comfortable bed, huge toilet
It was an awesome stay. will definitely be coming back again

Avissa H.
October 16, 2013
a very big luxurious hotel
big excellent room, artistic unique interior design, fast service staff
the room was excellent and very luxurious comfortable especially the bathroom. a great artistic interior design, many shops and restaurants, and the staffs were very helpful with the excellent service. the hotel is very big and make it hard to find and reach your suites or even to take the shuttle bus (we were dropped at main lobby but should take the shuttle at west lobby), such a tiring walk even inside the hotel.

Pui C.
Hong Kong
October 16, 2013
comfortable, clean and nice
near tour site, good transportation service for sightseeing, comfortable room and nice service

Chern T.
October 16, 2013
Casino hotel good for short stay
Covenience to mall, lovely deco and great rooms (except no free internet access)
Reasonable. Would have been much better with free internet access.

October 16, 2013
Big Room, Big Bed, Big Toilet
Big Room, Big Bed, Big Toilet

Hsiaoling W.
United States
October 16, 2013
Big hotel, can't get personalize service
1. Agoda price. 2. Shopping on site 3. Morton steak house on site
It''s ok for the price we paid, but prefer to stay at Grand Hyatt next time, much better service, and less smoking environment.