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Excellent 8.5
Based on 16997 reviews

Recent customer comments

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based on 16997 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

March 05, 2013
Great stay with varieties of food & shopping!
Fast check-in, large rooms, free shuttle service, good customer service from concierge to housekeeping, everything you need under 1 roof (great food choice, and shopping)
we reach macau after 6 days stay in hong kong and travel to macau for another 3 days holiday. we reach macau ferry terminal and easily we are able to see a lady standing at the exit of the ferry terminal showing "venetian macao resort hotel" and directed us to the free shuttle service. before taking the free shuttle, i had tried to queue up at the macau ferry when i arrived for the purchase of ticket (turbo jet) back to hk, and end up, after half hours, the queue is still non moving. so,i back to the hotel, and through their great concierge service. we are able to book our ferry ticket (cotai jet) back to hk in advance without any hassle. once we reach the hotel, we are welcome and directed to the check in at the south lobby. we are expecting that it will be a slow process or long queue, due to these hotel having 3000 rooms! however, we are surprise of check in within 5 minutes, and was being shown to our hotel room. we are even being offered 2 welcome drink & 1 free 4r photo! our requisition of baby cot & high floor is being meet as well. we shops inside the hotel itself, and we walk till drop coz of the great varieties, though the shops price is a bit higher than outside. we did join the half day tour around macau and at affordable rate at mop98/ppl. its surprised that with mop98/ppl, we are able to see 15 highlight place of macau. a great tour to join! during our check-out, we did keep our luggage at the "baggage center" and when we did a claim at our baggages, the staffs offer to help us "trolley" our baggage to the free shuttle waiting for us to cotai ferry terminal. if i were to come to macau again, i will definitely stay in the venetian macao resort hotel and will recommend my friends to there too... p/s : the next time, i will visit the casino, and i had missed it this time due to time constraint on shopping! :)

Sau F.
Hong Kong
March 05, 2013
Grand hotel with lots to see
Large room and helpful staff
Room is huge, clean, tidy and bed was very comfy and cosy. I stayed in this hotel during Chinese New Year. The Chinese New Year decorations inside the hotel lobby were great. I had a chance to watch the LED light show which was very fantastic. The shops inside the hotel like a small city, we got lost couple times and needed to ask the security guards for directions.

efren A.
March 04, 2013
big room. everything under 1 roof
spacious room because of the size. can accommodate a family
It's our 1st time to stay at Macau. We had only 1 night to spend that's why I book at venetian. And to my amazement the room is literally big. I requested for a nice view, unfortunately, the view they gave to us is NO-VIEW (North Wing). This is the only down-side but over-all, hotel is great. We will go back again at the end of this year and definitely book at this hotel.

March 04, 2013
Great location but small rooms
best features of the hotel, selling points, things you liked

Crystal Y.
March 04, 2013
Lovely,Nice & good services
The hotel design is very nice & unique
Clean Big room with very nice design make me feel so comfortable. The hotel staff is very friendly and helpful. The hotel have nice food & shopping. The casino in the hotel is a nice place to past some time.

Ka C.
March 04, 2013
love the place!
Quiet in the hotel, Big rooms, Great view.
Went there to celebrate my girlfriends Birthday. Was a bit concerned because of the size of the casino and with a lot of crowd walking around. However it was very nice and quiet all over the place since the casino and hotel are so big! Room was great, big and clean.

Thanute S.
March 04, 2013
Huge room but the whole place is too big
Gran canel shopping street
The room is nice but the walk to the room from main lobby is very far. Also not recommend for family with kids as there are too many smokers inside the casino.

susanto S.
March 04, 2013
complete accomodation and great hotel
the shopping
very good stay,so many things to do there especially the shopping and the casino was great,the food hall and the restaurant were very good also,rooms were excellent,unfortunately there was not free wifi in the room,for nowadays almost all 5star hotel have this service

Marcus Y.
March 03, 2013
Great Hotel with large rooms & service
Very good Staff Service
this is my 1st trip to macau. very huge hotel, great staff service, a lot of dining and shopping area in the hotel. a bit disappointed as the sun plaza is closed.

Francis C.
United States
March 03, 2013
Spacious room
Good restaurants
Convenient access from the ferry terminal. Good good at the Italian and Chinese restaurant. Good variety at the food court as well.