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Recent customer comments

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based on 16755 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Staff Performance 8.7
  • Value for Money 8.1
  • Food/Dining 7.8

8 Sandy C.
New Zealand
September 08, 2015
Spacious rooms with very comfortable beds
Space, beds and facilities
I really enjoyed my stay at The Venetian with its large comfy beds and huge lounge area in the Bella suite where my friend and I stayed. I selected the room during a sales period so paid much less than the standard price so it was value for money. The Venetian and Cotai strip has so much to see and do with a variety of shops and restaurants to choose from at convenience. I would definitely stay again! The carpet was a little damp probably from cleaning, there wasn't a great selection of international tv channels but they have CNN. Also, not enough shampoo and conditioner for 2 people staying.

6 kok T.
September 08, 2015
My very first 5-star hotel
Big.... and BIG
The room that we stay was moist(sofa, bed and the carpet). I do not sure how's others hotel doing but I do not feel comfortable when stay in here.

10 Alan Y.
United States of America
September 11, 2015
Unique Experience Hotel
Design, Shopping Mall, Location
Everything is excellent!

8.7 natthawan P.
September 11, 2015
Very good service ,comfortable room and clean
service room food

8 Luff-Yim C.
Hong Kong
September 19, 2015
good location, lots of restaurant , easy transport
Room was big and excellent view! I have very high floor so that the view is marvellous! The hotel has many places for shopping and transport to reach every where! Hotel staff are nice and helpful! except I had a room with dirty floor and request the staff to come and clean it!

8 Koh T.
September 15, 2015
Good location
Comfortable, spacious & clean
Stayed few times in the hotel. Actually hope to see some differences in them. Wifi provided for free wasn't fast and stable. The TV inside the rooms probably needs some change to something bigger and maybe OLED TV instead with bigger screen. With suites room category compares with other hotels in Macau. Venetians seems to drop in standard. Hotel should provides in-rooms coffee maker machines to show the quality of a suite room instead to give normal tea bags and coffees. Food prices are expensive as expected. The most detested was "illegal" people are roaming about near the lobby keep asking whether to swipe for credit cards loans or money exchange.

8.3 Koh T.
September 15, 2015
Looking for more surprises
Location, clean & comfortable
Was a little upset when I wasn't able to get my requests done during check-in. As I've already ask for connecting rooms yet the staffs don't me not available. But i after i insisted as I made my requests few months earlier, the supervisor was nice enough to give me a free upgrade. My Royale suite one of the room was given to Bella suite instead. At least after staying for the hotel several times this was the best at least I given. Wifi was a little slow as was free. In rooms necessities was good enough except no shavers. Requested from the housekeeper and was told that's only for higher grade of suites rooms. Finding this a bit ridiculous. Bathroom area can be a little bit slippery if not cautious. Especially if soap or bath gel wasn't wash off thoroughly during shower. In fact, the shower area flooring should better be anti-slip. At least prevent accidents during bath & in hotel. Rooms will be better if can provide instant coffee maker machines rather than just normal ones. TV should be change to LED HD bigger screens already with such 5 stars standards in hotels. Preferably if some air fresheners in rooms like lobby areas will be nice enough as the rooms sometimes carry a little moist smell.

10 Hannah V.
September 13, 2015
Best Hotel Experience
Location, Facilities, Room
It was a great time. We decided to celebrate our first wedding anniversary in Venetian Macau and it was a memorable experience. The staff at the reception gave us a room with a good view, she was really good and was able to give recommendations of what we should do during our stay. The Venetian room was amazing and it just gives me the feeling comfort that I need. I was so happy to spend our day in the room drinking coffee and eating lord stows while looking at the view by the window. I will definitely come back again and stay at Venetian.

8 Zhiwei S.
October 01, 2015
Superb & wonderful as usual
Comfortable, Very Spacious & Clean
This was my many times stay in this hotel. As always, without fail, superb & wonderful. Hotel is big & spacious, my kids can run & play around. Room has two TV & all necessary stuffs. The only thing not very good the room doesn't provide free wifi. One day wifi cost abt SGD30.

October 08, 2015
Clean and spacious rooms, big & comfortable beds
Spacious rooms with 2 big beds and soft pillows. Love the design of the room (Bella Suite Room) and the toilet is big also with ample supplies of toiletries. Love the architectural design of the hotel
All of us especially the kids really enjoyed our stay here. We're so impressed with what we've seen inside the hotel especially its architectural design and the paintings on its walls and ceilings.