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Excellent 8.5
Based on 17077 reviews

Recent customer comments

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based on 17077 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 7.8
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Kwok L.
Hong Kong
September 30, 2015
It's ok
convenient location, big shopping mall, and good staff.

SeongMin C.
South Korea
September 30, 2015
It was great!!
Convenient! Kindness! Clean!
I would like to praise one of concierge staff. Her name is 'Kiki'. I tried to borrow baby stroller from the hotel cause my boy fell a sleep before dancing water performance. We didn't have much time and they look extremely busy. But she helped a lot and brought baby stroller from the house keeper. My room is not close to main lobby. Anyway she was amazing and we were not late for the performance. I would like to stay there because of her! I love the hotel!

Andang N.
September 30, 2015
Wonderful experience
Location, own shopping mall, room quality
wonderful stay, but during our stay, no performance or shows scheduled, so we ended up wandering around the mall, to other adjacent hotels, and to the old town, it was worth it, would've been excellent if shows like chinese acrobat is in town

September 29, 2015
Great, cleand and beautiful
It's most wonderful hotel in Macau. You can find anything in this hotel. So beautiful!

So E.
Hong Kong
September 29, 2015
spacious room
receiption is nice n helpful

Ravi K.
September 29, 2015
Only Goal is Profit Maximization
The Staff Attitude Overshadows the Good Things
I will send a separate email about the issue.

Hong Kong
September 29, 2015
No suttle bus provided for route of hotel to hotel
Suggest hotel renovation as facilities in room was become old
Stay 1st time about 8 years ago and felt room was large for family stayed

Kin S.
Hong Kong
September 29, 2015
Good location but a little bit over price
location , view and service
the hotel is in a good location, nce staff, but a little bit over price. May be hotels of Macau are over-priced in general.

Ng S.
Hong Kong
September 29, 2015
Great Customer Service
Customer Service, Cleaniness, Location
We were told at check in that non-smoking floors were fully booked, the nice lady at the desk said she could check us in the smoking floor and can change us back to a non-smoking floor once it is available so we don't need to wait two hours for a room to be available. As compensation, she was sending us a "surprise" and told us to be in our room at 7pm. When 7pm came, the surprise was this delicious strawberry mousse cake! Yummmm~~~ She also called us 10 min into our room to make sure we were comfortable in the room (i.e. if we detect any smoke smell, she could change rooms for us). She was sooo nice.. her name was Susan (from memory) So GREAT CUSTOMER SERVICE!!!

Chienpang C.
September 29, 2015
low CP value, bad breakfast. good service but room
good service, best location and nice shopping stores
Soso, rooms are too old and breakfast so bad.