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Good 6.7
Based on 786 reviews

Recent customer comments

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based on 786 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.2
  • Location 6.6
  • Room Comfort/Standard 6.6
  • Service 6.9
  • Value for Money 7.1
  • Food/Dining 5.9

Lucy X.
October 06, 2014
The Victoria Hotel Macau
The staff were very helpful and the room was not small - a reasonable size unlike a number of Asian hotels.
The staff were good and very helpful however the restaurant was dreadful. The location was so far out of the way from any decent shopping. The bus trip into the CBD (suggested by the staff an absolute night mare. I cannot believe that it is legal to cram so many people, shopping bags into a 40 person licensed bus!) There were 2 sachets of tea in the room and when I asked at reception for coffee I was told, "we don't have coffee in the hotel!" Sorry but just not good enough. Wouldn't stay there again and I do not believe it to be good value for the money I paid.

sum N.
Hong Kong
September 25, 2014

Steve A.
Hong Kong
September 11, 2014
Pleasant Stay at Hotel Victoria
Staff Service, Nice bathroom, Good Food
Comfortable Stay. I will go back to this hotel again the future

Cahyo H.
August 01, 2014
nice and clean, near by transportasion
nice and clean, near by transportasion

Jeffrey L.
United States
July 23, 2014
Great bang for the buck
location, room size, friendly staff
I usually travel alone, and a hotel is just a place to crash after a long day of sightseeing. So I usually don't spend a lot on lodging. Victoria Hotel is one of the best hotel I've stayed at. The room and bathrooms are very spacious and clean, the staff was extremely helpful and courteous. The location is a bit north and out of the way, but it's great because I could experience the culture. Plus, there are 3 bus stops within 2 minute walking distance of the hotel. I did not eat at the hotel, so I have nothing to say about their food. Also, I did not bring a computer nor a smartphone, so I don't know if their wifi works or not. Overall, an awesome experience, and I would definitely recommend it!

Hong Kong
June 06, 2014
Noisy, with the stench of stale tobacco smoke.
I wouldn't stay here again.
Check-in took rather a long time, because the staff could not validate my credit card, apparently an incoming fax message was occupying the data line. In the end I paid a cash security deposit. The lifts were very small, but seemed safe; the room was small and clean, but seemed a bit dingy. The bed was comfortable enough and the air-conditioner was effective, but the air coming out stank of stale tobacco smoke. Bathroom was adequate with basic toiletries provided, however some of the towels were clearly approaching the end of their useful life. During the evening/night I could clearly hear the voices of people talking very loudly in the corridors and in rooms with doors left open, and in the morning it seemed as if a posse of children were whooping up and down the corridors in and out of various rooms hammering on and then slamming doors. I checked out early. It took about ten minutes longer than I expected before my cash deposit was returned. The hotel is convenient for transport and is about five minutes walk from the Border Gate, which was the main reason I had booked. Staff are polite and seem to be doing their very best.

March 26, 2014
good and relexing
service, location and clean
good location, best of price and good service, clean and convenience to casinos

January 24, 2014
unfriendly staff
design, quiet and comfort
there is extremely difficult to get a taxi, and the unfriendly staff refused to help on this issue.

Tat W.
November 28, 2013
i will accept it is for businss
Centrally located,Close to shopping areas,Good language skills
not good experience in the service,the room is nosily

Jalmi J.
October 12, 2013
Not convenience to stay
Confortable and Clean Room
The hotel is far from the city, not even close to any shopping complex and restaurant. No shuttle bus and no easy to get Taxi. Morever, the Wifi is only offer at lobby and not in the room. This is the disapointment to stay at this hotel.