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Good 6.4
Based on 5093 reviews

Recent customer comments

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Good



based on 5093 reviews
  • Hotel Condition/Cleanliness 6.3
  • Facilities 6.0
  • Location 6.6
  • Room Comfort/Standard 6.7
  • Service 6.3
  • Value for Money 6.6
  • Food/Dining 5.8

Shamri M.
Malaysia
June 28, 2016
The room No good condition
Area no good..bau busuk ...

Cynthia L.
Malaysia
June 27, 2016
Great
Staff helpful and friendly, the room is clean and well prepared. Totally worth the money. Even allowed us to check in earlier than standard check in time. Facilities were clean and satisfactory. Will come again in the near future

nyit K.
Malaysia
June 27, 2016
no good
no updated

AHMAD J.
Malaysia
June 26, 2016
Best release tension place
Very enjoy at the hotel, got the best room facing Waterpark. Spacious room. But quite far away from city. The place quiet. The best place to release your tension.

Li L.
Malaysia
June 25, 2016
Comment on room facilities and staff
Found faulty on the jacuzzi, the water couldn't flow out and the metal came off, also the toilet bowl was leaking and wet the floor. Complained at counter to ask for fixes on 1st night but no one attended to the fix for entire night. Report the same issue the next day but still things are not done when we were back from half day trip else where. Requested to change the room but the given room found even worse off; 1) toilet bowl was near to the shower screen 2) jacuzzi common issue are still there, metal thing still come off from the tub 3) the light above the sink isn't working; the worst part is: my child's back side was sucked harder by the suction in jacuzzi when turned on the pump due to the metal came off. Got bruised at the back side. I hope the management takes this seriously to keep the facilities in the room well maintained. Also to have enough resources even though is low peak season to attend the reported issues. It will be nice place to stay if above issue able to be addressed and people won't mind for a second visit.

priya S.
Malaysia
June 24, 2016
clean toilets pls
The rooms toilet hadn't been cleaned properly after the Jacuzzi bubblebath we noted dirt all over the tub thankfully the staff at lobby took our comments graciously. also the gadgets in the toilets were loose and frequently came out maintenece of items in toilet poor all other aspect was great

Ming L.
Malaysia
June 24, 2016
Bad.
The room's drawer got rat!!! What a dirty room? No maintenance at all, table lamp / safety box spoilt, jaccuci no hot water.....

Siew T.
Malaysia
June 23, 2016
Unfriendly staff
Staff not helpful as they are always try to avoid "problem" when you ask for help, they will just tell can't change, not allowed, etc.

seow H.
Malaysia
June 21, 2016
Low maintenance of hotel
We booked 2 studios. One of the studio really make us disappointed. Problem access to room due to low battery of door lock sensor. Without hair dryer but another room did have. Room phone no functioning coz many issues to complain and need to call to customer service. Jacuzzi functioning after bath is taken, but can't off it. Jacuzzi tap is broken. Room is dirty with dust and belief long time didn't occupied. Request to change room but told by counter that all rooms are not available. It is funny bcoz we can saw just 30% or 40% of room been occupied.

Michael L.
Malaysia
June 17, 2016
Acceptable
Service need to improve